[Support request] Menu (Primary & Secondary) not appearing

[Casey]

My menus are not appearing. I’ve tried everything including resetting theme to default. Anyone have any suggestions?
Thank you.

[David]

Hi there,

can you make sure:

1. In the Menu editor the Location has been set.
2. In Customizer > Layout > Primary nav / Secondary nav also have a Location.

If not can you link us to your site and we can take a look.
You can edit your original topic and use the Site URL to share a link privately.

[Casey]

Hi David, thank you for the reply. I’ve made sure there’s a menu set as Primary (located under header); and the secondary nav (located above header).

[David]

Would you mind providing temporary admin access so i can take a look at the issue?

You can send login via the account issue form, please include this topics URL:

https://generatepress.com/contact/

[Casey]

Hi David,
To clarify, you’re needing to access my wordpress dashboard? And to submit login details via the form on the webpage located at: https://generatepress.com/contact/ ?

Thanks!
–

[David]

Thats correct – please note: We never make any changes to a users site. We will simply review your current setup to diagnose the issue and then inform you of the changes to make.

[Author]

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