This topic contains 37 replies, has 4 voices, and was last updated by Tom 2 months, 1 week ago.
June 25, 2018 at 3:02 pm #608393
So I have the Better Font Awesome Plugin and added icons to my top and bottom Nav menu following the recommended documentation page that you provide (very helpful!). The icons work great on the Homepage, and link where they need to go just fine (social media, home, etc), but on subsequent pages the icons show up as empty squares (though the links are still functional). Is there something I’m doing wrong here?
I saw an article that suggested selecting/deselecting an option in Customize > General, but I don’t see that option so I assume that’s already done.
Thanks!GP Premium 1.6.2June 25, 2018 at 5:26 pm #608455
Leo Customer Support
Looks like some pages are working and some pages are not.
I do see quite a few console errors on the pages that aren’t working.
Can you try #1 here?
Let me know 🙂June 26, 2018 at 11:14 am #609241
I went ahead tested the plugins but didn’t seem to find one that was causing the failure. I also toggled between GeneratePress and Twenty Seventeen and was still having issues on that theme, so I assume there’s something else going on. I removed the social buttons for now and may try a plugin instead as a workaround.
Going off of what you said about finding a few errors on some of the pages, I did some looking and you’re right – a few of the pages have “Uncaught TypeError: Cannot read property ‘value’ of undefined at timestamp etc etc”. I removed a few lines of code that I had added to the header file in order for my Salesforce web-to-lead form to work and that seems to have solved the issue. This doesn’t seem to solve the icon issue so I’m still not sure what’s going on there, but at least I know it’s not the theme!
Thanks for the help, I think I’ll need to start fresh and see where I get (clearly not an experienced web developer here!)June 26, 2018 at 12:06 pm #609269
Leo Customer SupportJuly 2, 2018 at 10:16 am #613585
So I’ve tried about everything I can think of at this point and nothing seems to work, even plugins aren’t giving me icons in my menu (secondary menu to be exact) which leads me to believe I may have done something to inadvertently block this perhaps? Any extra advice you might have would be great!
Thanks!July 2, 2018 at 10:27 am #613595
Leo Customer SupportJuly 2, 2018 at 10:58 am #613621
Site is unlocked now 🙂July 2, 2018 at 12:35 pm #613681
Leo Customer SupportJuly 2, 2018 at 12:59 pm #613710
The ideal situation would be to have them on the Secondary Nav (the grey one) so instead of Our Story, Services, and Pricing we’ll have a Facebook icon and a LinkedIn icon. I also wanted to add a Home icon to the left of Our Story on the Main Nav (the white one)July 2, 2018 at 1:37 pm #613741
Leo Customer SupportJuly 2, 2018 at 2:14 pm #613779
I deleted all versions of them (first I just tried adding the html image tag fro Font Awesome + the link (this was the first method I tried, and why I wrote in initially), then I tried various plugins) because nothing was working, they either weren’t showing up at all or were showing up as blank squares. So there aren’t any icons in the menu right now – I can go back and try adding via the first method so that you can do some troubleshooting?July 2, 2018 at 7:31 pm #613872
Leo Customer Support
Yeah unfortunately we really have no idea what’s causing it without icons being added.
If you can add the icons in and disable all the plugins to make sure there aren’t any console errors, then we can definitely tell you a bit more 🙂July 3, 2018 at 12:01 pm #614613
Okay, so icons are added to the Secondary and Main menus, and all plugins aside from GP Premium are deactivated (my site looks totally different now! eek!) Hopefully I can get it back to normal after our testing but it should be ready for that!July 3, 2018 at 1:50 pm #614671
As an update, I’m checking this post every few minutes, so you can let me know when you’re having a look and I will deactivate Beaver Builder again. With that one inactive I can’t do any of the cosmetic stuff I’m working on, but I’ll toggle it off when you give me the go ahead that you’ll be in there!July 3, 2018 at 3:07 pm #614723
David Customer Support
it looks as though you are using BB to add FA5 icons to the home page, but nowhere else (?) So home page is pulling the FA5 icons from BB. Whereas the rest of the pages are grabbing the FA4 library from the Better Font Awesome Plugin – which won’t display the FA5 icons you have used in the navigation.
So as a test. Can you disable the Better Font Awesome plugin. And add a BB section with the FA5 icons to one of the broken pages.
Let me know
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