[Support request] Menu disappeared after Premium update

[Maciej]

I purchased the premium plug in and after update my max mega menu disappeared. Disable sections is not enabled and no css interfering. I am using Elementor for page content. Seems like there is no header or menu above content. But. after I select Navigation Location: “Above header” in layout section it shows in preview. Click save and publish and still nothing. Cleared Cache. Same thing. ??

[Leo]

Hi there,

Usually when something works in preview but not in live site it’s a caching problem.

Are you using a caching plugin?

Also are you using Elementor Canvas? If so that strips all of GP’s elements so you might have to get Elementor or Max Mega Menu support to check on the issue.

Let me know 🙂

[Maciej]

Unfortunately it is not a caching problem. The weirds thing is my whole site moved up.

[Leo]

Since you are using Elementor Canvas, GP really has no control over anything.

I would check with Elementor support first.

[Maciej]

But it all worked fine before the purchase of GP premium.. so what changed?

[Leo]

So when you disable GP premium in Dashboard > Plugins, does the menu come back?

[Maciej]

Not anymore. Everything was working great before purchase. I bought this to get the wp hooks feture because you cant implement google tag manager in the header on the free version. No Idea what happened.

[Leo]

We have lots of people using this combo so I doubt it’s a problem from GP premium.

I can see the header and navigation now? https://s1.postimg.org/5h4q9vksr3/2017-10-24_1155.png

[Author]

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