[Resolved] Media not showing up

[Kajoli]

I have the MemberPress plugin and have used GeneratePress as a theme. Media does not show up in the Media library or in any page I add an image to, not even as a logo when i customise the theme. Thanks

[Fernando]

Hi Kajoli,

Is there a specific error when you try to view the media? Can you take a screenshot of what the issue looks like from your end?

Can you check in Tools > Site Health if there are issues as well that need to be acknowledged?

[Kajoli]

Hi Fernando, Here is an image of what the media page looks like https://snipboard.io/V4QPH1.jpg
I checked the Tools>Site Health and this is what I found https://snipboard.io/FMj6b0.jpg

[Kajoli]

And I have cleared the cache 🙂 several times

[Fernando]

I see. Thank you for sharing.

To clarify, when you disable MemberPress, do the images appear?

[Kajoli]

Hi, no they don’t. I will reach out to WordPress as well.

[Fernando]

To be sure, have you tried testing for the occurrence of this issue on a different browser or device?

If yes, I also found these articles that might be helpful:

https://mhthemes.com/support/knb/fix-blank-thumbnails-wordpress-media-library/

https://wpengine.com/resources/troubleshooting-wordpress-media-library/

[Kajoli]

Yes I did try in a different browser. And thanks for the links, I will check it out and let you know

[Fernando]

I see. You’re welcome Kajoli! Hope it gets fixed.

[Kajoli]

Hi Fernando, Thanks, we fixed it. We had added a cloudflare layer fro protection and that was causing media not to show up. Fixed thanks.

[Kajoli]

Closing the topic.

[Fernando]

I see. Glad it’s resolved now! You’re welcome Kajoli!

[Author]

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