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[Support request] __masonry load-more Stopped. for past 7 days.

Home Forums Support __masonry load-more Stopped. for past 7 days.

Viewing 15 posts - 1 through 15 (of 23 total)
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  • #374370
    terry gene

    I had content issues, so it took me 7 days to get to the debug mode.

    I deactivated all plugins 100%, and it doesn’t help.

    I am using latest GP Premium. I had mine set to most recent post>medium and the rest of the posts>small. Now, when masonry is enabled, all blog excerpt boxes are the same size, I have two columns and the load more text message is missing. The blog also doesn’t load anymore excerpts beyond the first 10. I have been using WP latest load

    GP Premium 1.4.3
    #374433
    Leo
    Staff
    Customer Support

    Hi there,

    That sounds weird. We haven’t received any reports on this.

    Any chance you can link us to the page? Thanks!

    #374573
    terry gene

    sorry, here it is.
    http://syzygy.org

    #374578
    terry gene

    I am on BlueHost Prime WP.

    These are my latest settings.
    I’ve reactivated Jet Pack. This is an active site so I can’t go off-line for extended periods.

    However, I’ve de-activated all the nice-to-have plugins that affect rendering. like frame-buster, the lazy loads, JSON stuff, etc.
    I’ve wp-optimized, and cleared all the wp-cache.
    Also, I’ve set ‘featured image’ to not display on front page.

    here is the ‘inspect’
    \*

    <div class="masonry-load-more load-more">
    		<a href="#">more articles</a>
    </div>

    clicking on the button gets me to http://www.syzygy.org/# which is a spinning icon until I delete the tab.

    #374775
    Tom
    Lead Developer
    Lead Developer

    You have quite a few javascript errors: https://www.screencast.com/t/Mvw20RGRM

    You’ll need to find out which plugin is causing the errors with masonry (which is a script provided by WP, nothing custom).

    First, I would clear your caching plugin and deactivate it completely.

    Then deactivate each plugin one by one until it starts working.

    If the site has a lot of traffic, you’ll want to copy it over to a staging server to do these tests.

    #374811
    terry gene

    hmmm,
    from the my first post. “I deactivated all plugins 100%, and it doesn’t help.”
    what would be the method of resolution when I already deactivated all the plug-ins, twice. with no affect on the problem?
    thanks!
    update:
    https://www.screencast.com/t/Mvw20RGRM is interesting. It complains about a non-existent button tied to a non-existent plugin.
    update:
    ran out of things to de-activate. Including GPPremium. The next-page works, but of course, there’s no ‘load more.’
    update:
    reactivated Premium. problem returns.
    According to bluehost, there is NO cache.
    next idea? help!

    #374868
    Leo
    Staff
    Customer Support

    I would take Tom’s suggestion – copying the site over to a staging server, clear caching plugin and deactivate it first, then deactivate other plugins one by one.

    GP shouldn’t be the problem, otherwise we would be getting lots of report on this.

    Let us know 🙂

    #374878
    terry gene

    uh,
    please look at what I wrote. there is nothing left to do.
    1. I’ve cleared cache 7 times, reported that 3 times here. How many times do I need to clear cache?
    2. I’ve deactivated ALL plugins twice, reported both times here.

    #374881
    Leo
    Staff
    Customer Support

    I understand.

    But it’s very hard for us to tell what the problem is without seeing the page with all plugins disabled.

    Are you able to copy the site to a staging server and go through the process again and link us to the page once everything is disabled?

    Thanks!

    #374887
    terry gene

    I contacted my WP hosting service, BlueHost. They don’t know what you are asking for.
    Without their help, I don’t know what a staging server is.

    #374891
    terry gene

    I’ve escalated with BlueHost, giving them your company/theme as ref, and asking their assistance to troubleshoot the theme. Waiting for their response.

    #374900
    terry gene

    update: confirmed via Filezilla that there are No cache files.
    update: I re-installed WP 4.8.1
    update: only the theme and GPremium are active.

    #374911
    Leo
    Staff
    Customer Support

    Looking better.

    Any custom function? Here is what I still see: https://s26.postimg.org/sz3dolnd5/jserror.png

    Something to do with Microsoft Translator?

    #374922
    terry gene

    escalation at BlueHost worked. http://gp.syzygy.org is the staging sub-domain. BH couldn’t tell me how you would do the troubleshooting.

    #374924
    terry gene

    I can log-in gp.syzygy.org, but /wp-admin gets caught in the auto-redirect to syzygy.org
    so I can’t check anything.

Viewing 15 posts - 1 through 15 (of 23 total)
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