Archived topic

masonry blog not working, and customize settings look off

11 replies · Started by Lauren on November 14, 2022

Viewing posts 1–12 of 12

November 14, 2022 at 4:47 pm #2415695

Hi, on my site with generatepress premium, I have the blog set to masonry, but it is not displaying that way: https://onestopdecorating.com/design-ideas/

Also, when I resize my browser window, at certain widths the articles do not sit side by side in 2 columns, but jump so that there is only 1 article in some of the rows.

Finally, I'm not sure if this is related to the issue, but on the customize page for blog layout, there are tabs for archives/single and archives/posts/pages, but all of the settings are displayed no matter which tab is selected.

Thanks!
Lauren

November 14, 2022 at 6:25 pm #2415754

Hi Lauren,

Both issues seem to be plugin conflict related. Can you try #1 here to test?: https://docs.generatepress.com/article/debugging-tips/

Let us know how it goes.

November 15, 2022 at 1:59 pm #2417177

Hi Fernando,

Thank you for your response. I have set up a staging site and deactivated every plugin except GP premium, and the issue is still there in both the customizer and the blog feed page: https://staging-onestopdecoratingcom-staging.kinsta.cloud/design-ideas/

November 15, 2022 at 5:44 pm #2417342

I see. Can you provide admin login credentials to this Staging site so we can take a closer look?

Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

November 16, 2022 at 12:18 pm #2418632

Here you go!

November 16, 2022 at 7:13 pm #2418899

Thank you! Can you try switching to the Parent GeneratePress theme in your staging site to test? It may be your custom template causing the issue.

November 16, 2022 at 7:43 pm #2418906

Hi Fernando,

I switched to the parent generatepress theme, and I am still seeing the same issues.

Thanks!

November 16, 2022 at 10:27 pm #2419006

Hi Lauren,

I see. That's odd since I still see this section even with everything disabled: https://share.getcloudapp.com/v1uEopKN

Can you try clearing CDN cache or if you have Server side cache, please clear that as well?

It may either be a Server or CDN issue.

November 17, 2022 at 11:45 am #2420285

Hi Fernando,

I cleared the cache on the live site and staging site. The sign up form is still appearing because it is added via a widget, so the parent theme is correctly applied and the issue is still persisting.

Thanks!
Lauren

November 17, 2022 at 5:29 pm #2420634

I see. Thank you for clearing them. Have you checked your CDN as well? I can see that your site is being served through Cloudflare CDN: https://share.getcloudapp.com/9ZuzeRAR

If it doesn't work. Can you try uninstalling GeneratePress theme and GeneratePress Premium plugins on your staging site, and then reinstall them?

November 21, 2022 at 3:49 pm #2426339

Hi Fernando,

The CDN is cleared as well. I do not know how to remove and then reinstall the theme and plugin without losing all of our settings. Can you take care of it or see if you can troubleshoot without losing all of the theme settings?

Thanks,
Lauren

November 21, 2022 at 5:23 pm #2426386

Theme and Plugin settings and data are stored in the database by default. Uninstalling the theme and plugin shouldn't make you lose your settings and data. But, it's best to make a backup of your site before doing so. So, in your staging site, you can try adding a Backup plugin if you want to retain your staging site's previous state. One popular backup plugin is Updraft: https://wordpress.org/plugins/updraftplus/

After taking a backup, you can now uninstall the GP theme and GPP plugin.

To uninstall a theme, temporarily activate a different theme, then click the theme to be deleted and click on delete in Appearance > Themes.

To uninstall a plugin, click on deactivate and then delete the Plugin in Plugins > Installed Plugins.

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