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[Resolved] main product image out of focus

Home Forums Support main product image out of focus

  • This topic has 10 replies, 3 voices, and was last updated 6 months ago by Tom.
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #403631
    Henry Bowman

    We are having an issue with our main product image being “out of focus” until clicked on or selected. Once selected it looks in focus. How can we set the main product image to always be in focus. It’s making the product look horrible at first site.

    - h.k. Bowman

    #403726
    Leo
    Staff
    Customer Support

    Hi there,

    Not sure what you mean. This is what I see: http://www.screencast.com/t/6wjXhngzr6D

    Looks like you are using some sort of plugin to display those images?

    #404226
    Henry Bowman

    I can’t see anything on your image, it’s just a grey box, but no, we are not using any plugins. We do have the “gallery” plug in installed on the site, but it is not used for the woo commerce images. What we wound up doing is installing a “resize” plug in as it seems that if the woocommerce product images sizes are altered at all after your products images are already in the system, you have to have all the thumbnails updated to match.

    - h.k. Bowman

    #404248
    Leo
    Staff
    Customer Support

    I posted a video actually.

    Are you referring to the slider with 4 product images at the top of the content?

    #404250
    Henry Bowman

    No. The main product images where the single product is listed by itself on a page. the main large image was “out of focus” then if you clicked on it, it showed you a crisp in focus image. I think we got it all fixed up however with the thumbnail resize plug in.

    - h.k. Bowman

    #404253
    Leo
    Staff
    Customer Support

    Can you disable the plugin so we can see what’s going on?

    Haven’t had this problem reported before. Thanks!

    #404299
    Henry Bowman

    Again, we are not using a plug in on the site’s photos, at all. We used a utility “plugin” to fix the issue but none of the photos have any filter, effect or plug in enabled.

    - h.k. Bowman

    #404346
    Tom
    Lead Developer
    Lead Developer

    Just to confirm, you mean the main image here?: https://usanunchaku.com/product/12-white-ash-nunchaku/

    Can you try disabling the Photon module in Jetpack? It should be in Jetpack > Settings.

    #404356
    Henry Bowman

    Yes 🙂
    DO you see how it seems fuzzy, if you click on it, it shows the same photo, same size, yet clear. In Explorer edge browser, just passing the mouse over it snaps it into focus. I was hoping that the plugin fixed this issue, but it didn’t.
    I’ll try the photon settings in jet pack.

    - h.k. Bowman

    #1307948
    Henry Bowman

    This is a product of the PHP extension Imagick We reverted to the alternate extension GD

    - h.k. Bowman

    #1308168
    Tom
    Lead Developer
    Lead Developer
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