[Resolved] Main mobile nav menu works, but main desktop nav doesn’t work

Home Forums Support [Resolved] Main mobile nav menu works, but main desktop nav doesn’t work

Home Forums Support Main mobile nav menu works, but main desktop nav doesn’t work

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #2293285
    Mark

    Hi all, I’m having a strange issue with my main navigation menu in the page header. The submenus will drop down in the mobile version of the site, but they don’t work on the desktop version. The submenu doesn’t drop down when you hover over the “Directory” menu on the desktop version of the site.

    I’ve disabled all plugins and still have the issue. I’ve checked the browser console and the error logs and don’t see anything that would be an issue.

    Thanks!

    #2293325
    Ying
    Staff
    Customer Support

    Hi Mark,

    It seems a part of the theme CSS is missing, can you try disabling all your cache/performance plugins to test?

    If you have cache activated at the server level, please disable that as well.

    Let me know!

    #2293380
    Mark

    Hi Ying, I updated the theme and plugin. It looks like it didn’t update correctly previously. The menu is still not working. I’ve disabled caching for the URL I sent you.

    #2293400
    Mark

    I just confirmed that hover on the secondary menu works fine, but it still doesn’t work on the primary menu. Strange!

    #2293497
    Fernando
    Customer Support

    Hi Mark,

    I see. That’s strange indeed. To check if a third party plugin is causing this, can you try #1 here?: https://docs.generatepress.com/article/debugging-tips/

    It would be good to take a backup of your site before doing so.

    Kindly let us know how it goes.

    #2294260
    Mark

    Hi Fernando, thanks for getting back to me. I’ve already disabled all plugins and it didn’t resolve the issue. I cleared caches in the browser and on the server and have used a few different browsers, but it hasn’t resolved the problem. I switched to the Twenty Twenty-Two theme and the menus worked fine. Thanks!

    #2294321
    Leo
    Staff
    Customer Support

    Strange. We have not had any other reports on this.

    Can you disable all plugins and provide the dashboard access to your staging site so we can take a quick look?

    Make sure to activate the parent theme if you are using a child theme as well.

    You can use the private URL field.

    Thanks!

    #2295293
    Mark

    Hi Leo, thanks for your help on this. The feedback I got from you all helped me narrow down where the issue was and resolve it. It looks like we’re all good now. Thanks!

    #2301094
    Leo
    Staff
    Customer Support
Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.