Main menu not responding on mobile

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Viewing 15 posts - 1 through 15 (of 18 total)
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  • #156687
    Lisa Walters

    (Hopefully) Quick question: It seems that my main menu is no longer working on mobile. It’s fine on a desktop, but nothing happens when I (or anyone else) attempts to open it on a mobile device.

    Where should I begin to remedy this?

    Thanks!
    Lisa
    CreativLEI.com

    #156762
    Andre Seidel

    The main menu doesn’t work with small browser windows.

    #156826
    Tom
    Lead Developer
    Lead Developer

    Can you try clearing your caching plugin?

    #157914
    Lisa Walters

    I’m not certain how to do that on my phone (iPhone 5). My secondary navigation is working fine on mobile, just the main navigation isn’t.

    #158000
    Tom
    Lead Developer
    Lead Developer

    Can both of you try #1 on this page?: https://generatepress.com/knowledgebase/debugging/

    Also, make sure you’re using the latest version of GP (1.3.21) and GP Premium (1.2.77).

    #174122
    Martin

    Hi,

    I tried all of the suggestions and could not get the mobile menu to work.

    It look a long time to figure out the problem and I did resolve it but the solution was not ideal.

    The issue was with a Text Widget that I had in the sidbar that displayed Amazon Associates adverts.

    When I removed this widget the mobile menus started working again.

    Thought I would highlight this in case others have Amazon ads running on their site.

    Could a fix be done for this?

    #174174
    Tom
    Lead Developer
    Lead Developer

    Typically this will only happen when there’s a javascript error on the page – it will prevent other javascript from executing (the mobile menu).

    Can you re-add the ad and link me to your site so I can see?

    Thanks!

    #175022
    matt

    I LOVE the theme and was so happy to find it today, but my mobile menu isn’t responding either.
    I click it and nothing…nothing at all.

    newheightschristianchurch.com

    #175059
    Tom
    Lead Developer
    Lead Developer

    Looks like a javascript error in the js-banner-rotate plugin you have installed.

    If you deactivate that plugin all should work 🙂

    #175067
    Martin

    Hi Tom,

    I have re-added the java script in a Text Widget and have found the menu on mobiles is not working again.

    Please take a look at my site at http://www.livingonboats.co.uk

    The java script is from an ebay custom banner generated directly from ebay’s partner network ssytem if that helps. I did refer to Amazon in my original post but that is incorrect, it’s a ebay custom banner.

    Please let me know when you have had a look so I can remove it again to get the menu working on mobile.

    Thanks.

    Martin

    #175069
    Tom
    Lead Developer
    Lead Developer

    This is the error in the eBay script (even they aren’t perfect): Uncaught ReferenceError: isFlashEnabled is not defined

    In their script, look for: &flashEnabled=

    Try to give it a value like: &flashEnabled=true

    Might be worth a shot?

    #175075
    Martin

    Hi Tom,

    I tried as suggested but then the banner did not display.

    Here is a snippet of the script showing the area you mentioned.

    [COLORTWO]&format=ImageLink&contentType=TEXT_AND_IMAGE&enableSearch=y&usePopularSearches=n&freeShipping=n&topRatedSeller=n&itemsWithPayPal=n&descriptionSearch=n&showKwCatLink=n&excludeCatId=&excludeKeyword=&catId=1293&disWithin=200&ctx=n&autoscroll=y&title=Houseboats&flashEnabled=' + isFlashEnabled + '&pageTitle=' + _epn__pageTitle + '&cachebuster=' + (Math.floor(Math.random() * 10000000 )) + '">\x3C/script>' );
    </script>

    Changed &flashEnabled=’ to &flashEnabled=true and banner did not display.

    Any other ideas?

    Martin

    • This reply was modified 4 years, 5 months ago by Martin.
    #175191
    Tom
    Lead Developer
    Lead Developer

    That’s the full script provided by eBay? What’s [COLORTWO]?

    #175265
    matt

    DUUUUUDE, THANK YOU!
    I shall send you coffee or something!
    You are my IT Department…only better!!!!!

    #175350
    Martin

    Hi Tom,

    Sorry, that was not the full script. Here is the full one.

    <script type="text/javascript" src='http://adn.ebay.com/files/js/min/jquery-1.6.2-min.js'></script>
    <script type="text/javascript" src='http://adn.ebay.com/files/js/min/ebay_activeContent-min.js'></script>
    <script charset="utf-8" type="text/javascript">
    document.write('\x3Cscript type="text/javascript" charset="utf-8" src="http://adn.ebay.com/cb?programId=15&campId=5335840108&toolId=10026&keyword=%28canal+boat%2Chouseboat%2Cliveaboard%2Cnarrowboat%29&width=160&height=800&font=1&textColor=000000&linkColor=0000AA&arrowColor=8BBC01&color1=709AEE&color2=[COLORTWO]&format=ImageLink&contentType=TEXT_AND_IMAGE&enableSearch=y&usePopularSearches=n&freeShipping=n&topRatedSeller=n&itemsWithPayPal=n&descriptionSearch=n&showKwCatLink=n&excludeCatId=&excludeKeyword=&catId=1293&disWithin=200&ctx=n&autoscroll=y&title=Houseboats&flashEnabled=' + isFlashEnabled + '&pageTitle=' + _epn__pageTitle + '&cachebuster=' + (Math.floor(Math.random() * 10000000 )) + '">\x3C/script>' );
    </script>
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