[Support request] Lottie Animations block not displaying in Elements

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Home Forums Support Lottie Animations block not displaying in Elements

  • This topic has 3 replies, 2 voices, and was last updated 2 months ago by David.
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  • #2017313
    Chris

    I want to place an animated logo (Lottie Animation (json file)) in the website header using a Site Header element.

    The animated logo displays fine when embedded in the content of a page (using the Lottie animation block provided by Ultimate Addons for Gutenberg):
    https://klacey.com/dev/page-with-lottie-animation-added-to-content/

    However, when I create Site Header element and add the same Lottie anmiation block there, nothing displays:
    https://klacey.com/dev/with-lottie-amination-in-site-header-element/

    Here’s an example of a Site Header element with a static image instead of a Lottie Animation which displays fine:
    https://klacey.com/dev/

    Active theme: (child of) GeneratePress 3.1.0

    The plugins active on the site are:
    GenerateBlocks Version 1.4.0 by Tom Usborne | Auto-updates disabled
    GP Premium Version 2.1.1 by Tom Usborne | Auto-updates disabled
    Ultimate Addons for Gutenberg Version 1.25.0 by Brainstorm Force | Auto-updates disabled
    WP Add Mime Types Version 3.0.0 by Kimiya Kitani | Auto-updates disabled
    WP Show Posts Version 1.1.3 by Tom Usborne | Auto-updates disabled
    WP Show Posts Pro Version 1.0.0 by Tom Usborne | Auto-updates disabled
    Yoast Duplicate Post Version 4.2 by Enrico Battocchi & Team Yoast | Auto-updates disabled

    Deactivating unnecessary plugins does nothing.

    Your help would be very much appreciated! I have included an admin login, if that helps, below.

    Thanks,

    Chris

    #2017513
    David
    Staff
    Customer Support

    Hi there,

    is that a specific block being used to add the Lottie file ?
    If so you would need to check with its plugin author and ask them how to make them work when the Block is added outside the_content as that looks to be the issue.

    #2017539
    Chris

    Thanks for the prompt reply.

    Yes. It’s this block: https://ultimategutenberg.com/docs/lottie/

    I’ll drop them a message to see if they can shed any light on the problem.

    Thanks,

    Chris

    #2017545
    David
    Staff
    Customer Support

    No problems – lets us know how you get on.

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