[Resolved] Lost images in background

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  • #1119287
    Laura

    Hello there, since one year I have a website http://www.naturaiberica.nl. I made this with the example website from the library ‘nouveau’. It was ok, untill now. The images in the background at the top of all pages don’t show any more. I don’t know when this happened exactly, but I assume it happened with an update of theme or page builder Elementor. The images are still there, but don’t show.

    Do you know what is the problem en and to resolve this?

    Ps happy 2020!

    Kind regard, Laura

    #1119378
    Leo
    Staff
    Customer Support

    Hi there,

    Have you solved this?

    I’m seeing the image from Elementor no problem:
    https://www.screencast.com/t/NDkPbCGm

    #1119532
    Laura

    No, looking at the websit on my on my iPad i still misse the fotos….

    #1119546
    Laura

    It is even more specific. On my laptop: no problem. On my mobile phone: no problem. On the (older) ipad of my husband (ipad air, ios 12.4.4): no problem. On my laptop (ipad air, third generation, ios 13.3): no images… Maybe it depends on the version of ios. or the size of the screen? My ipad is a little bit bigger. I already try to restart my ipad and the website, but still no images…

    #1119991
    David
    Staff
    Customer Support

    Hi there,

    some ‘older’ devices don’t support fixed background images – so I would test this first by disabling the fixed background images in Elementor.

    #1120259
    Laura

    Hey David,

    Thats it! I changed the setting in ‘standard’. Everything alright again.
    Problem solved. Thanks.

    #1120712
    David
    Staff
    Customer Support

    Glad we could be of help

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