[Resolved] Logo shown just in black (sometimes / Not reproducible)

Home Forums Support [Resolved] Logo shown just in black (sometimes / Not reproducible)

Home Forums Support Logo shown just in black (sometimes / Not reproducible)

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #2070951
    scometamus

    Sometimes in some browsers my logo is just shown as a black square. The logo is a normal PNG data with transparent background and black font.

    Screenshot and website attached.

    #2071006
    David
    Staff
    Customer Support

    Hi there,

    i can see that – first thing to do is to disable the webp / optimization on the logo.
    Not sure what you app you’re using for that, but generally you can exclude images from them by using a CSS Class you can use: is-logo-image .

    #2071076
    scometamus

    Hi David, thanks for the quick response!

    I didn’t use an app, I embedded the logo via the standard WordPress/GP customizer. Is this not a recommended way of doing it?

    I’d would need help with the css class then, if possible. ๐Ÿ™‚

    #2071300
    David
    Staff
    Customer Support

    Sorry let me try again ๐Ÿ™‚

    The site is using Shortpixel which is optimizing and converting the image as well as lazy loading.
    Somewhere in its settings there should be an option to exclude the image from its optimization. Try excluding the logo image.
    If the exclusion requires you to add a CSS Class to identify the logo then you would use is-logo-image

    #2071492
    David
    Staff
    Customer Support

    can you reply within this topic. If i am not available then another team member can provide assistance.

    #2072317
    scometamus

    Hey David, ah got it! This solution worked! Thank you very much!

    And yes, I only reply topic-related.

    #2072324
    David
    Staff
    Customer Support
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