- This topic has 25 replies, 3 voices, and was last updated 1 year, 6 months ago by Leo.
January 20, 2021 at 7:20 am #1626503Atefan
as said in the subject on some sites the logo is not showing.
I disable all plugins and check, the fact been the GP premium seems to cause this problem.
I disabled the Litespeed cache, flushed, etc, same thing, it works only when I disable GP premium.
I use a child theme and changed it to the original, the same thing.
thanksJanuary 20, 2021 at 8:16 am #1626590DavidStaffCustomer Support
have you tried leaving the GP Plugin enabled, and disable the various modules to see if one of them is causing the issue ? I would begin with the Elements module … if thats the case check what elements you have set up. eg. any custom functions in the Hook Element.January 20, 2021 at 7:13 pm #1627126Atefan
disable all, the logo is there, and only activate GP premium, the logo is gone again.January 21, 2021 at 1:22 am #1627326DavidStaffCustomer SupportJanuary 21, 2021 at 4:53 am #1627572Atefan
sureJanuary 21, 2021 at 7:10 am #1627922DavidStaffCustomer SupportJanuary 21, 2021 at 7:40 am #1627968Atefan
please use new passJanuary 21, 2021 at 8:22 am #1628018DavidStaffCustomer Support
Odd one this – as when i am logged in the Logo/Header is displaying correctly.
I think it may be related to the various Header Element Display Rules you have.
For each of the header elements:
1. Exclude > Entire Site is not required and is probably creating some Logic issues. Can you remove the exclusions.
2. Users > change this to default as All Users is not required for this.January 21, 2021 at 8:58 am #1628090Atefan
I changed all as you recommended, but, still the same.
hmJanuary 21, 2021 at 11:24 am #1628279LeoStaffCustomer SupportJanuary 21, 2021 at 11:28 am #1628284Atefan
but not too long I hope, okJanuary 21, 2021 at 11:41 am #1628302LeoStaffCustomer SupportJanuary 21, 2021 at 11:44 am #1628307Atefan
The menu is not working, check out the given urls
because it@s needs the tag pluginJanuary 21, 2021 at 11:51 am #1628325LeoStaffCustomer Support
And the issue is resolved if GP Premium is deactivated?
In that case, can you deactivate each module and identify the culprit?
https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modulesJanuary 21, 2021 at 11:54 am #1628327Atefan
“Can you disable all plugins except GP Premium”
this is the situation right now, and still, as you see on given urls, one work one not.
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