Archived topic

Logo not showing up on some sites

25 replies · Started by Atefan on January 20, 2021

Viewing posts 1–15 of 26

January 20, 2021 at 7:20 am #1626503

Hello,

as said in the subject on some sites the logo is not showing.
I disable all plugins and check, the fact been the GP premium seems to cause this problem.
I disabled the Litespeed cache, flushed, etc, same thing, it works only when I disable GP premium.
I use a child theme and changed it to the original, the same thing.

any idea?
thanks

January 20, 2021 at 8:16 am #1626590

Hi there,

have you tried leaving the GP Plugin enabled, and disable the various modules to see if one of them is causing the issue ? I would begin with the Elements module ... if thats the case check what elements you have set up. eg. any custom functions in the Hook Element.

January 20, 2021 at 7:13 pm #1627126

Hi David,

disable all, the logo is there, and only activate GP premium, the logo is gone again.

January 21, 2021 at 1:22 am #1627326

Would you be able to provide us with a temporary admin login so i can take a look ?

January 21, 2021 at 4:53 am #1627572

sure

January 21, 2021 at 7:10 am #1627922

Can you resupply the login as that one doesn't work for me.

January 21, 2021 at 7:40 am #1627968

please use new pass

January 21, 2021 at 8:22 am #1628018

Odd one this - as when i am logged in the Logo/Header is displaying correctly.
I think it may be related to the various Header Element Display Rules you have.

For each of the header elements:

1. Exclude > Entire Site is not required and is probably creating some Logic issues. Can you remove the exclusions.
2. Users > change this to default as All Users is not required for this.

January 21, 2021 at 8:58 am #1628090

I changed all as you recommended, but, still the same.
hm

January 21, 2021 at 11:24 am #1628279

Can you disable all plugins except GP Premium for us to take a look in the dashboard?

January 21, 2021 at 11:28 am #1628284

but not too long I hope, ok

January 21, 2021 at 11:41 am #1628302

I just clicked on all the pages in the menu and can see the logo no problem.

Can you actually start a staging site? An odd issue like this might take a while to debug.

Thanks!

January 21, 2021 at 11:44 am #1628307

Leo,
The menu is not working, check out the given urls
because it@s needs the tag plugin

January 21, 2021 at 11:51 am #1628325

And the issue is resolved if GP Premium is deactivated?

In that case, can you deactivate each module and identify the culprit?
https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modules

January 21, 2021 at 11:54 am #1628327

"Can you disable all plugins except GP Premium"
this is the situation right now, and still, as you see on given urls, one work one not.

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