[Resolved] Logo not showing up on some sites

[Atefan]

Hello,

as said in the subject on some sites the logo is not showing.
I disable all plugins and check, the fact been the GP premium seems to cause this problem.
I disabled the Litespeed cache, flushed, etc, same thing, it works only when I disable GP premium.
I use a child theme and changed it to the original, the same thing.

any idea?
thanks

[David]

Hi there,

have you tried leaving the GP Plugin enabled, and disable the various modules to see if one of them is causing the issue ? I would begin with the Elements module … if thats the case check what elements you have set up. eg. any custom functions in the Hook Element.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Atefan]

Hi David,

disable all, the logo is there, and only activate GP premium, the logo is gone again.

[David]

Would you be able to provide us with a temporary admin login so i can take a look ?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Atefan]

sure

[David]

Can you resupply the login as that one doesn’t work for me.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Atefan]

please use new pass

[David]

Odd one this – as when i am logged in the Logo/Header is displaying correctly.
I think it may be related to the various Header Element Display Rules you have.

For each of the header elements:

1. Exclude > Entire Site is not required and is probably creating some Logic issues. Can you remove the exclusions.
2. Users > change this to default as All Users is not required for this.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Atefan]

I changed all as you recommended, but, still the same.
hm

[Leo]

Can you disable all plugins except GP Premium for us to take a look in the dashboard?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Atefan]

but not too long I hope, ok

[Leo]

I just clicked on all the pages in the menu and can see the logo no problem.

Can you actually start a staging site? An odd issue like this might take a while to debug.

Thanks!

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Atefan]

Leo,
The menu is not working, check out the given urls
because it@s needs the tag plugin

[Leo]

And the issue is resolved if GP Premium is deactivated?

In that case, can you deactivate each module and identify the culprit?
https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modules

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Atefan]

“Can you disable all plugins except GP Premium”
this is the situation right now, and still, as you see on given urls, one work one not.

[Author]

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