Archived topic
Logo not appearing on Mobile
3 replies · Started by David on June 18, 2022
Hi there,
Unfortunately I am travelling on a break, and my graphic designer has a bit of an issue with a site she is working on, that is being redeveloped from it's original version.
(link below).
I've summarized as best I can - hope this makes sense, and sorry for a bit of vagueness about the issue!
Dave
ps - Had a browse for other similar issues here, but nothing that gives me any solution.
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Logo is added to all possible places.
1. If I turn Mobile Header Off I get a large top gap with just the hamburger and the word Menu, and no logo.
2. If I turn mobile header ON, I see the logo in the customizer, but not on my phone.
- Also if I make FireFox mobile size I see the logo, it only seems to be on a phone that the main issue of the logo not appearing is happening.
3. I uploaded a test SVG logo, and it displays in the customizer preview but not on my phone.
(I have been clearing the cache - )
4. I removed some custom CSS, it made no difference to anything - may have been from previous version of the site.
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Hi there,
Looks like you've resolved this?
I can see the mobile header logo no problem:
https://www.screencast.com/t/RRusD7uu
Hi Leo,
Thanks for getting back.
Unfortunately no, I have changed nothing since I posted.
But I have discovered something else.
The problem happens on my iPhone 13 (2532‑by‑1170-pixel resolution at 460 ppi), but if I refresh the page the logo appears.
The problem also happens on an iPhone 13 Mini (2340‑by‑1080-pixel resolution at 476 ppi)
I checked on an older iPhone my wife has and there is no problem, I see what your screencast link shows.
Could it be something to do with Retina screens - i doubt it as the mobile logo is selected differently! Just a thought bubble!
I have some friends with Androids, I'll test on their phones later and reply back.
Regards, Dave
If you are still having issues then make sure to try disabling all plugins except GP Premium.