[Support request] Logo missing on laptop/tablet

Home Forums Support [Support request] Logo missing on laptop/tablet

Home Forums Support Logo missing on laptop/tablet

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  • Author
    Posts
  • #2076255
    Peter

    Hi,
    One of our clients keep reporting to us that the client’s logo is missing on laptops and tablets.

    We have tried to test this as well as we can, and sure enough the logo is not loaded on laptops and tablets.

    We have also checked the Customizer where the Mobile Header is indeed active and a logo file is selected.

    Would you be so kind and check the website provided in the private information field?

    Thank you.

    P.

    #2076406
    David
    Staff
    Customer Support

    Hi there,

    the logo images are being served from a HTTP URL – which some browsers will block as they are insecure content.
    You ned to ensure they are served over HTTPS.
    Either search and replace the URLS or a simply fix, save your original logo images with a new name, upload them to WordPresss and replace your current logos.

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