[Support request] Logo, Menu, Fonts Not Updating

[Tony]

Hello,

I’m a bit below average in terms of working on sites. I did a few out of the box wordpress Avada themes in the past, but trying the Elementor + GeneratePress to speed up site performance and take a bit more control. I just downloaded the 2 and am stuck (just have the 2 plugins so I don’t believe it’s a plugin issue). I tried clearing the cached of Google Chrome. I cannot get any of the following to work properly: menu items won’t show up, logo comes up sometimes and is super huge (or gone if I make changes), fonts won’t update.

I don’t know if its a memory thing or not. Here’s the code I have in the default-constants.php:

// Define memory limits.
	if ( ! defined( 'WP_MEMORY_LIMIT' ) ) {
		if ( false === wp_is_ini_value_changeable( 'memory_limit' ) ) {
			define( 'WP_MEMORY_LIMIT', $current_limit );
		} elseif ( is_multisite() ) {
			define( 'WP_MEMORY_LIMIT', '64M' );
		} else {
			define( 'WP_MEMORY_LIMIT', '40M' );
		}
	}

I think I read someone write to change the memory to 128M as well as a link. I didn’t understand the link and didn’t want to play around with anything. Should I change one of those two numbers? Has anyone used HostGator in the past? Do they limit memory on their end? Is all this that I’m experiencing a common issue? Can I supply a password for someone to look at the backend if it’s not a common issue? Sorry for all the questions. Just almost at a give up stage after sitting here for a few hours.

[Tom]

Hi there,

Can you undo your Page Header?: https://docs.generatepress.com/article/merging-header-navigation-content/

I believe that’s the issue on your page. Your header image is too big for that kind of layout.

Let me know if removing that Page Header fixes things 🙂

[Tony]

Hi Tom,

I saw that page in another post and did that whole procedure of page header fixing. When I logged on this morning, the changes are updating now (despite not doing anything). Do you think this is a memory thing? If so, do you know which of the two pieces of code below I should try changing? I have 3 sites that are all hosted under the same Hostgator plan. Thanks.

define( ‘WP_MEMORY_LIMIT’, ’64M’ );
} else {
define( ‘WP_MEMORY_LIMIT’, ’40M’ );

[Tom]

It could just be a caching thing. Either your browser cache or some sort of plugin/server cache.

[Tony]

Any recommendations on how to fix it? When I started again today it started happening again (no live preview when I made changes). I cleared my chrome cache and only have the elemator plugin as well as the pro generators plugin installed.

[Tom]

Is the Page Header still enabled on the problem page? Or is just a standard page with Elementor?

[Tony]

It’s every page. When I try to change fonts or colours it does not show on the right side of the screen.

[Tom]

Can you send me temporary admin login details?: https://generatepress.com/contact/

Thanks!

[Tony]

Hi Tom,

Do I enter the login detail information in this message box? Or do I send an email?

Thanks

[Author]

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