[Support request] Logo jumping when main nav clicked

[Giselle]

Hi,

My logo is jumping when the main nav is clicked – to see this, please click on each main nav itemt. The jumping is different on different link clicks.

I’ve read the forum and tried:

– clearing the cache –
– switching off Lazy Loading – currently off
– adding recommended CSS on forum
– tried in two browsers: Firefox and Chrome, the latter with a clean cache.

I’ll add login details below as you need to be logged in to view the site (in construction).

Thanks for your help!

Giselle

[Ying]

Hi Giselle,

I just clicked all the menu items in Chrome browser but was not able to see the issue you described.

Here’s what I see:
https://www.screencast.com/t/daWCIdQzoHfa

Have you tried another device? Let me know!

[Giselle]

Hi Ying,

Apologies for the late reply. Yes, I’ve tried in Chrome and Firefox and the same problem happens in both on desktop. I’m assuming you were also logged in?!

Thanks,

Giselle

[Ying]

Yes, your site requires users to log in to be seen.

My computer is Mac, I wonder if that’s where the difference coming from.

[Giselle]

Thanks. Could be. Can you take a look on a PC?

Thanks!

Giselle

[David]

Hi there,

i am not able to see the issue either.
could you share a screencast of the issue ? I want to see how big a change to the logo is occurring for you.

[Giselle]

Hi David,

Thanks for getting back.

It seems to have stopped! Possibly a CSS error now fixed?

Thanks for your help.

I’ll close this ticket and reopen if it happens again.

Thanks,

Giselle

[David]

It sounds like a CSS caching issue.
It maybe that your ISP / Router had cached some bad CSS. And that has now cleared.

Let us know if it happens again.

[Giselle]

Thanks, David! Appreciate the help.

🙂

[Author]

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