Logo Image

[ourmixingbowl]

I’m using the Pixel theme. I’ve added a Logo and a Retina Logo on “Customizing-Site Identity,” but neither appears on desktop, tablet, or phone. I’ve already cleared cache on “WP Super Cache” and re-add the logo a few times. Thank you for your help.

[Leo]

Hi there,

That’s really weird.

The HTML for the logo isn’t showing up at all.

Any chance you can disable all plugins except GP Premium to eliminate an conflicts?

Let me know 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[ourmixingbowl]

Thank you for your quick response, Leo. I’ve disabled all plugins except GP Premium. But it doesn’t seem to fix the issue.

[Leo]

Is this the logo image? /Our-Mixing-Bowl-Logo-with-Tagline-Black.png

If so it’s showing a error 404 file not found.

Can you try re-uploading it in the media library?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[ourmixingbowl]

The logo image is at /Our-Mixing-Bowl-with-Tagline-Logo.jpg. It’s a jpg file, should I upload a png file instead?

[Leo]

Both should work.

When I look at the source of the site, I’m seeing the /Our-Mixing-Bowl-Logo-with-Tagline-Black.png file which is unavailable.

Can you try re-uploading the image (preferably with a slightly different name) in the media library and add it in the customizer under Site Identity again?

Let me know 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[ourmixingbowl]

Mmm…not sure what’s wrong, but the logo is still not showing up on the header of the site. I updated “Customizing-Site Identity,” the logo imagine is now at /Our-Mixing-Bowl-Logo-and-Tagline.jpg. I uploaded the logo with a different name than the one before.

[Leo]

Very strange.

Can you send me the dashboard login to take a look?

You can send the dashboard access using Account Issue here:
https://generatepress.com/contact/

Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.

Please disable all plugins except GP premium.

Thanks!

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[ourmixingbowl]

Just to clarify, I should send you the site’s wordpress access info.: /wp-login.php?

[David]

Hi there,

yes thats correct.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[ourmixingbowl]

I provided the requested info via Account Issue. Please let me know what, if anything, I need to do from my end. Thank you for your help!

[Leo]

I tried deactivating the entire Elements module in Appearace > GeneratePress and the logo showed up:
https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modules

That means one of the elements is causing the issue – can you set the status of each element to Draft and identify which is causing the issue?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[ourmixingbowl]

Oh! Logo image resolved! Thank you. It looks like it was the “Home Hero” element that was causing the Logo Image problem. I’ll see if I can fix the “Home Hero” element. Thank you, Leo!! 🙂

[Leo]

No problem 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

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