- This topic has 13 replies, 3 voices, and was last updated 4 months, 1 week ago by Leo.
September 7, 2020 at 8:15 pm #1434657ourmixingbowl
I’m using the Pixel theme. I’ve added a Logo and a Retina Logo on “Customizing-Site Identity,” but neither appears on desktop, tablet, or phone. I’ve already cleared cache on “WP Super Cache” and re-add the logo a few times. Thank you for your help.September 7, 2020 at 8:21 pm #1434666LeoStaffCustomer SupportSeptember 7, 2020 at 8:32 pm #1434680ourmixingbowl
Thank you for your quick response, Leo. I’ve disabled all plugins except GP Premium. But it doesn’t seem to fix the issue.September 7, 2020 at 8:47 pm #1434684LeoStaffCustomer SupportSeptember 7, 2020 at 8:57 pm #1434693ourmixingbowl
The logo image is at /Our-Mixing-Bowl-with-Tagline-Logo.jpg. It’s a jpg file, should I upload a png file instead?September 7, 2020 at 9:02 pm #1434697LeoStaffCustomer Support
Both should work.
When I look at the source of the site, I’m seeing the /Our-Mixing-Bowl-Logo-with-Tagline-Black.png file which is unavailable.
Can you try re-uploading the image (preferably with a slightly different name) in the media library and add it in the customizer under Site Identity again?
Let me know 🙂September 7, 2020 at 9:42 pm #1434714ourmixingbowl
Mmm…not sure what’s wrong, but the logo is still not showing up on the header of the site. I updated “Customizing-Site Identity,” the logo imagine is now at /Our-Mixing-Bowl-Logo-and-Tagline.jpg. I uploaded the logo with a different name than the one before.September 7, 2020 at 9:54 pm #1434723LeoStaffCustomer Support
Can you send me the dashboard login to take a look?
You can send the dashboard access using Account Issue here:
Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.
Please disable all plugins except GP premium.
Thanks!September 8, 2020 at 5:40 am #1435179ourmixingbowl
Just to clarify, I should send you the site’s wordpress access info.: /wp-login.php?September 8, 2020 at 6:51 am #1435262DavidStaffCustomer SupportSeptember 9, 2020 at 7:36 am #1436621ourmixingbowl
I provided the requested info via Account Issue. Please let me know what, if anything, I need to do from my end. Thank you for your help!September 9, 2020 at 8:27 am #1436853LeoStaffCustomer Support
I tried deactivating the entire Elements module in Appearace > GeneratePress and the logo showed up:
That means one of the elements is causing the issue – can you set the status of each element to Draft and identify which is causing the issue?September 9, 2020 at 9:30 am #1436968ourmixingbowl
Oh! Logo image resolved! Thank you. It looks like it was the “Home Hero” element that was causing the Logo Image problem. I’ll see if I can fix the “Home Hero” element. Thank you, Leo!! 🙂September 9, 2020 at 10:23 am #1437050
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