Site logo

Archived topic

Site Break after Update GP and Logo and Menu appearing twice

13 replies · Started by Immi on September 19, 2020

Viewing posts 1–14 of 14

Hi, after logged my site logo and menu are appearing twice and without login appearing normal (only one).

I also cleared my browser cache and looked at the site on various browsers incognito window, but unfortunately, after logged site on all browsers the logo and menu are seeing twice.

I have also attached both screenshots please have a look and help me.

With Logged in:
https://www.screencast.com/t/PMAI0YbbYJLW

Without login:
https://www.screencast.com/t/HOrLcqYLWOi

Thanks, Regards Immi

Logo and Menu appearing twice

Hi there,

first disable all cache/optimization plugins
Then disable all other plugins aside from GP Premium to test for plugin conflicts.

Hello David
thanks for your reply, I have Deactivated all the plugins but still appearing double menu and logo, please login into my site and check what is the causes of it.

I cannot login to your site as their a security mechanism blocking me.

I have removed security mechanism, please try to login again

Have you logged in or not? Please let me know.

Sorry to message you again because my site is looking break please check what is the issue.

waiting for your response.

I just tried to logged in but seeing this:
https://www.screencast.com/t/WDPieH6Iak

Please be mindful that we answer every reply within 24 hours - most of the time it's much shorter but it is Saturday here today.

Thanks for your patience.

Hi, Can you please try again to login because I have deleted Cloudflare Page Rules (wp-admin). I activated the Astra theme for testing and then the issue was solved.

**

On site did not see any problem with the Astra theme. I have also attached a screenshot with Astar theme installed on the site. This issue seems to have come after updating GP, so what should I do to fix it now.

Please help

Thanks

I'm still seeing this unfortunately:
https://www.screencast.com/t/WDPieH6Iak

This cannot be a GP issue has there is nothing for security like this built-in to the theme.

I'd recommend checking with your hosting support to see they can help to identify the issue.

Why I'm not seeing any issue on Astra theme.

I'm not sure unfortunately.

Have you checked with Cloudflare on this?

I see "Performance & security by Cloudflare" so they might be able to help you to disable it?

I feel sorry for bothering you, the issue is resolved

Thanks for your support

No problem :)

Glad to hear that is resolved!

This archived topic is closed to new replies.