[Resolved] Site Break after Update GP and Logo and Menu appearing twice

Home Forums Support Site Break after Update GP and Logo and Menu appearing twice

  • This topic has 13 replies, 3 voices, and was last updated 4 months ago by Leo.
Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #1449764
    Immi

    Hi, after logged my site logo and menu are appearing twice and without login appearing normal (only one).

    I also cleared my browser cache and looked at the site on various browsers incognito window, but unfortunately, after logged site on all browsers the logo and menu are seeing twice.

    I have also attached both screenshots please have a look and help me.

    With Logged in:
    logined.JPG

    Without login:
    not login.JPG

    Thanks, Regards Immi

    Logo and Menu appearing twice

    #1449865
    David
    Staff
    Customer Support

    Hi there,

    first disable all cache/optimization plugins
    Then disable all other plugins aside from GP Premium to test for plugin conflicts.

    #1449871
    Immi

    Hello David
    thanks for your reply, I have Deactivated all the plugins but still appearing double menu and logo, please login into my site and check what is the causes of it.

    #1449874
    David
    Staff
    Customer Support

    I cannot login to your site as their a security mechanism blocking me.

    #1449882
    Immi

    I have removed security mechanism, please try to login again

    #1450059
    Immi

    Have you logged in or not? Please let me know.

    #1450130
    Immi

    Sorry to message you again because my site is looking break please check what is the issue.

    waiting for your response.

    #1450135
    Leo
    Staff
    Customer Support

    I just tried to logged in but seeing this:
    https://www.screencast.com/t/WDPieH6Iak

    Please be mindful that we answer every reply within 24 hours – most of the time it’s much shorter but it is Saturday here today.

    Thanks for your patience.

    #1450164
    Immi

    Hi, Can you please try again to login because I have deleted Cloudflare Page Rules (wp-admin). I activated the Astra theme for testing and then the issue was solved.

    aastra.JPG

    On site did not see any problem with the Astra theme. I have also attached a screenshot with Astar theme installed on the site. This issue seems to have come after updating GP, so what should I do to fix it now.

    Please help

    Thanks

    #1450209
    Leo
    Staff
    Customer Support

    I’m still seeing this unfortunately:
    https://www.screencast.com/t/WDPieH6Iak

    This cannot be a GP issue has there is nothing for security like this built-in to the theme.

    I’d recommend checking with your hosting support to see they can help to identify the issue.

    #1450219
    Immi

    Why I’m not seeing any issue on Astra theme.

    #1450224
    Leo
    Staff
    Customer Support

    I’m not sure unfortunately.

    Have you checked with Cloudflare on this?

    I see “Performance & security by Cloudflare” so they might be able to help you to disable it?

    #1450244
    Immi

    I feel sorry for bothering you, the issue is resolved

    Thanks for your support

    #1450315
    Leo
    Staff
    Customer Support

    No problem 🙂

    Glad to hear that is resolved!

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