- This topic has 13 replies, 3 voices, and was last updated 3 years, 7 months ago by Leo.
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September 19, 2020 at 5:29 am #1449764Immi
Hi, after logged my site logo and menu are appearing twice and without login appearing normal (only one).
I also cleared my browser cache and looked at the site on various browsers incognito window, but unfortunately, after logged site on all browsers the logo and menu are seeing twice.
I have also attached both screenshots please have a look and help me.
With Logged in:
https://www.screencast.com/t/PMAI0YbbYJLWWithout login:
https://www.screencast.com/t/HOrLcqYLWOiThanks, Regards Immi
Logo and Menu appearing twice
September 19, 2020 at 7:23 am #1449865DavidStaffCustomer SupportHi there,
first disable all cache/optimization plugins
Then disable all other plugins aside from GP Premium to test for plugin conflicts.September 19, 2020 at 7:33 am #1449871ImmiHello David
thanks for your reply, I have Deactivated all the plugins but still appearing double menu and logo, please login into my site and check what is the causes of it.September 19, 2020 at 7:34 am #1449874DavidStaffCustomer SupportI cannot login to your site as their a security mechanism blocking me.
September 19, 2020 at 7:40 am #1449882ImmiI have removed security mechanism, please try to login again
September 19, 2020 at 8:19 am #1450059ImmiHave you logged in or not? Please let me know.
September 19, 2020 at 9:45 am #1450130ImmiSorry to message you again because my site is looking break please check what is the issue.
waiting for your response.
September 19, 2020 at 9:48 am #1450135LeoStaffCustomer SupportI just tried to logged in but seeing this:
https://www.screencast.com/t/WDPieH6IakPlease be mindful that we answer every reply within 24 hours – most of the time it’s much shorter but it is Saturday here today.
Thanks for your patience.
September 19, 2020 at 9:58 am #1450164ImmiHi, Can you please try again to login because I have deleted Cloudflare Page Rules (wp-admin). I activated the Astra theme for testing and then the issue was solved.
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On site did not see any problem with the Astra theme. I have also attached a screenshot with Astar theme installed on the site. This issue seems to have come after updating GP, so what should I do to fix it now.
Please help
Thanks
September 19, 2020 at 11:02 am #1450209LeoStaffCustomer SupportI’m still seeing this unfortunately:
https://www.screencast.com/t/WDPieH6IakThis cannot be a GP issue has there is nothing for security like this built-in to the theme.
I’d recommend checking with your hosting support to see they can help to identify the issue.
September 19, 2020 at 11:09 am #1450219ImmiWhy I’m not seeing any issue on Astra theme.
September 19, 2020 at 11:11 am #1450224LeoStaffCustomer SupportI’m not sure unfortunately.
Have you checked with Cloudflare on this?
I see “Performance & security by Cloudflare” so they might be able to help you to disable it?
September 19, 2020 at 11:38 am #1450244ImmiI feel sorry for bothering you, the issue is resolved
Thanks for your support
September 19, 2020 at 1:27 pm #1450315LeoStaffCustomer SupportNo problem 🙂
Glad to hear that is resolved!
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