[Resolved] License not appearing in my account

[John]

I purchased Generatepress today. Got a receipt from GP on email, got amount deduction receipt on email from bank but I can’t find the license on my account. I have raised a refund request after getting so much trouble. Please look into it.

I have shared all the screenshots and receipt on support email.

It has been 10 hours now.

Username: aslisubhash

[David]

Hi there,

our accounts team work within Pacific Time, i have passed this topic onto them to deal with.
They should be online very soon.

[Stacey Usborne]

Hi there,

I just saw your email and have replied there as well 🙂

It looks like the purchase you’re referring to as being completed, you requested a refund. I’m also seeing a pending purchase in PayPal. So as of right now, there aren’t any completed purchases in your account because of the refund you requested.

Thanks!

[Author]

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