Archived topic
License not appearing in my account
2 replies · Started by John on March 7, 2023
I purchased Generatepress today. Got a receipt from GP on email, got amount deduction receipt on email from bank but I can't find the license on my account. I have raised a refund request after getting so much trouble. Please look into it.
I have shared all the screenshots and receipt on support email.
It has been 10 hours now.
Username: aslisubhash
Hi there,
our accounts team work within Pacific Time, i have passed this topic onto them to deal with.
They should be online very soon.
Hi there,
I just saw your email and have replied there as well :)
It looks like the purchase you're referring to as being completed, you requested a refund. I'm also seeing a pending purchase in PayPal. So as of right now, there aren't any completed purchases in your account because of the refund you requested.
Thanks!
