- This topic has 11 replies, 4 voices, and was last updated 6 years ago by Tom.
July 15, 2014 at 12:24 pm #4089Deryn Nunez
I love the theme and the add-ons, I’m just having some difficulties with Activating the License Keys – every time I click “Activate License” (I’ve installed & activated all plug-ins and updated theme [Version: 1.0.9]), the page loads and gives me “Settings Saved” but the License Keys remain “inactive” in red.
I’m not sure if its an issue where the keys aren’t usable for 24 hours or something (I just bought the whole pack) or a php issue, but its quite frustrating.July 15, 2014 at 12:33 pm #4090TomLead DeveloperLead Developer
Sorry about the inconvenience.
Some hosts reject receiving information from external websites.
Can you email me at email@example.com with your URL, username and password so I can run a couple tests?
Thanks! And sorry again.
TomJuly 15, 2014 at 2:22 pm #4091TomLead DeveloperLead Developer
Who are you hosted with? I’m experiencing extremely slow connection times when trying to connect to generatepress.com – I’ve increased the timeout time by quite a bit, and still no luck.
I ended up activated each license key manually, so you’re good to go – however I would suggest looking into a different host, or requesting you be moved to a less loaded server on your current host so you have a better WordPress experience.
Let me know if you need anything else 🙂
TomJuly 15, 2014 at 3:02 pm #4123Deryn Nunez
Thanks a ton! I’m with Network Solutions, and i will definitely look into your suggestions.July 18, 2014 at 10:10 am #4669Josh Walz
I’m having the exact same issue. I just bought the color add on and it will not activate and i’ve tried everything!
Any help would be fantastic!
JoshJuly 18, 2014 at 10:11 am #4670TomLead DeveloperLead Developer
Who’s your host? (Trying to get a list of hosts this is happening with – will make it easier to fix).
Can you email me at firstname.lastname@example.org with your URL, username and password so I can get this resolved for you right away?
TomJuly 18, 2014 at 10:26 am #4671TomLead DeveloperLead Developer
The above has been resolved.
Seems Network Solutions doesn’t like to play nice with other websites – if you’re using Network Solutions and run into this issue, email me at email@example.com with your URL, username and password and I’ll activate your addons right away.
TomJuly 29, 2014 at 3:10 pm #7723Michael Kilby
I followed instruction to the letter and like the guy above I am having the same problem.
I do not my host is. I get hosted through wealthy affiliate. I get my training there my word press themes and my hosting there. But I really do want this product if we can get it all activated.July 29, 2014 at 3:18 pm #7724TomLead DeveloperLead Developer
Absolutely – can you email me at firstname.lastname@example.org with your URL, username and password? I’ll get those activated for you right away.
TomJuly 29, 2014 at 6:45 pm #7782TomLead DeveloperLead DeveloperNovember 7, 2014 at 2:35 pm #44785Jon
Tried to email you but it bounced; my add-ons won’t activate.
Any help you can give would be super-welcome!
JonNovember 7, 2014 at 4:04 pm #44789TomLead DeveloperLead Developer
Sorry about that – we migrated servers last night and our email is still making its way over.
It’s most likely a hosting issue, as seen here: https://www.generatepress.com/knowledgebase/email-wont-verify/
If you’d like to send me a temp users and password for the admin, I can take a closer look and let you know for sure.
- You must be logged in to reply to this topic.