[Support request] license key cannot be saved

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  • This topic has 1 reply, 2 voices, and was last updated 4 months ago by David.
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  • #1504176
    liza

    According to my hosting provider, GeneratePress seems to be blocking access from my current webserver that is why every time I attempt to save my license, I receive this message error, cURL error 28. I hope you can assist me in resolving this issue. Thank you!

    #1504260
    David
    Staff
    Customer Support

    Hi there,

    we provide this info on cURL 28 error – may be worth sharing this with your host.

    https://docs.generatepress.com/article/curl-error-28-connection-timed-out/

    If still an issue and they think we are blocking there servers then can provide us with the IP address and we’ll check.

    You can use the Private Information field to share the IP

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