[Support request] license key cannot be saved

[liz]

According to my hosting provider, GeneratePress seems to be blocking access from my current webserver that is why every time I attempt to save my license, I receive this message error, cURL error 28. I hope you can assist me in resolving this issue. Thank you!

[David]

Hi there,

we provide this info on cURL 28 error – may be worth sharing this with your host.

https://docs.generatepress.com/article/curl-error-28-connection-timed-out/

If still an issue and they think we are blocking there servers then can provide us with the IP address and we’ll check.

You can use the Private Information field to share the IP

[Author]

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