[Support request] Licence key activation problmes – 403 error message

Home Forums Support [Support request] Licence key activation problmes – 403 error message

Home Forums Support Licence key activation problmes – 403 error message

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  • Author
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  • #2232411
    Celine

    Hello, I cannot activate my premium licence key
    I have followed all steps to download the zip doc plugin but when I copy / paste the key in Appearance > GeneratePress > Licenc Key, I have an 403 error message saying “403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key.”
    Can someone tell me what’s wrong ?
    Many thanks !

    #2232468
    Leo
    Staff
    Customer Support

    Hi there,

    Can you check with your hosting support to make sure that you are able to communicate with generatepress.com?

    The free theme and the premium plugin will both work without an active license key – the license key is for auto-updates.

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