[Support request] Jet Menu for elementor

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Home Forums Support Jet Menu for elementor

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #553645
    Samir

    Hi there,
    I have recently purchased a Jet Menu plugin (mega menu that is designed by elementor).

    I am unable to “enable” it and the settings menu is blank with generatepress theme as seen in the uploaded image. I am unable to use the menu.

    Blank Menu
    Having changed the theme to twenty seventeen, everything worked and I was able to use the menu.

    Can you please advise.

    Regards

    Sam

    GeneratePress 2.0.2
    GP Premium 1.6.2
    #553939
    Tom
    Lead Developer
    Lead Developer

    I’m afraid I’m not familiar with the plugin. Is that screenshot in the Dashboard? Are there any console errors if you right click the page and click “Inspect”?

    #553999
    Samir

    Hi Tom

    this is a screen shot of how the menu should be

    http://documentation.zemez.io/wordpress/projects/jetmenu/img/preset/1.png

    it is blank with Generatepress (which I am quite enthusiastic about)

    #554299
    Tom
    Lead Developer
    Lead Developer

    Were there any errors in the Console tab when you right click + Inspect on the page?

    #554880
    Samir

    I checked with the plugin developer and I was told there is an error 400
    which i don’t understand what that is!

    #555066
    Tom
    Lead Developer
    Lead Developer

    Did they give you a specific error? You can usually find more info about errors in the error_log file, which exists on your server.

    I can’t think of anything within GP that would conflict.

    #555080
    Samir

    Hi Tom

    These are the errors I found lately (of course i don’t understand why they mean)

    ———————

    [Thu Apr 19 07:49:33.741147 2018] [php7:error] [pid 22129] [client 192.99.38.113:57242] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 1323008 bytes) in /home/samirr/public_html/wp-content/plugins/wp-fastest-cache-premium/pro/library/render-blocking.php on line 425
    [Thu Apr 19 06:15:45.759136 2018] [php7:error] [pid 18085] [client 192.99.38.113:34572] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 2615648 bytes) in /home/samirr/public_html/wp-content/plugins/wp-fastest-cache/inc/cache.php on line 534
    [Thu Apr 19 04:46:36.600452 2018] [php7:error] [pid 14862] [client 192.99.38.113:58754] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 2615648 bytes) in /home/samirr/public_html/wp-content/plugins/wp-fastest-cache/inc/cache.php on line 534
    [Thu Apr 19 04:15:20.504285 2018] [php7:error] [pid 13455] [client 192.99.38.113:37898] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 1286144 bytes) in /home/samirr/public_html/wp-content/plugins/wp-fastest-cache-premium/pro/library/powerful-html.php on line 188
    [Thu Apr 19 03:07:32.023000 2018] [php7:error] [pid 10942] [client 192.99.38.113:55548] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 1286144 bytes) in /home/samirr/public_html/wp-content/plugins/wp-fastest-cache-premium/pro/library/powerful-html.php on line 188
    [Wed Apr 18 22:35:02.240559 2018] [php7:error] [pid 31872] [client 192.99.38.113:47144] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 1257472 bytes) in /home/samirr/public_html/wp-content/plugins/wp-fastest-cache-premium/pro/library/render-blocking.php on line 425
    [Wed Apr 18 22:26:17.865685 2018] [php7:error] [pid 31353] [client 84.202.218.13:43240] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 1286144 bytes) in /home/samirr/public_html/wp-content/plugins/wp-fastest-cache-premium/pro/library/powerful-html.php on line 188
    [Wed Apr 18 21:26:38.298991 2018] [core:crit] [pid 25950] (13)Permission denied: [client 66.228.37.207:46570] AH00529: /home/samirr/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/samirr/public_html/’ is executable
    [Wed Apr 18 16:02:23.750789 2018] [core:crit] [pid 9385] (13)Permission denied: [client 138.246.253.19:56726] AH00529: /home/samirr/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/samirr/public_html/’ is executable
    [Wed Apr 18 15:33:14.750825 2018] [core:crit] [pid 7919] (13)Permission denied: [client 158.85.81.122:44693] AH00529: /home/samirr/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/samirr/public_html/’ is executable
    [Wed Apr 18 14:57:56.229480 2018] [core:crit] [pid 6512] (13)Permission denied: [client 34.245.138.224:47402] AH00529: /home/samirr/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/samirr/public_html/’ is executable
    [Wed Apr 18 14:37:22.697537 2018] [core:crit] [pid 5475] (13)Permission denied: [client 168.1.128.34:56211] AH00529: /home/samirr/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/samirr/public_html/’ is executable
    [Wed Apr 18 12:36:45.185563 2018] [core:crit] [pid 31810] (13)Permission denied: [client 168.1.128.77:33368] AH00529: /home/samirr/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/samirr/public_html/’ is executable
    [Wed Apr 18 11:32:15.326463 2018] [core:crit] [pid 27928] (13)Permission denied: [client 158.85.81.120:42770] AH00529: /home/samirr/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/samirr/public_html/’ is executable
    [Wed Apr 18 09:13:30.064708 2018] [core:crit] [pid 20591] (13)Permission denied: [client 196.52.43.106:47110] AH00529: /home/samirr/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/samirr/public_html/’ is executable
    [Wed Apr 18 08:24:11.005241 2018] [core:crit] [pid 18417] (13)Permission denied: [client 211.23.154.138:57798] AH00529: /home/samirr/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/samirr/public_html/’ is executable
    [Wed Apr 18 08:08:42.135469 2018] [core:crit] [pid 17720] (13)Permission denied: [client 169.54.233.116:50735] AH00529: /home/samirr/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/samirr/public_html/’ is executable

    #555320
    Tom
    Lead Developer
    Lead Developer

    What happens if you disable WP Fastest Cache? It looks like you’re running out of memory. You could try increasing it: https://docs.generatepress.com/article/increasing-php-memory-limit/

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