- This topic has 7 replies, 3 voices, and was last updated 2 years ago by
Leo.
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October 9, 2019 at 1:20 am #1029957
Clark
Hello,
I’m not sure if this is linked to GeneratePress so apologies if I am posting this in the wrong place but I thought maybe I would post just encase it is a known issue.
I have a problem where the products disappear from my Woocommerce store approximately once a day. They just disappear from the Woocommerce shop not from the backend. To get them back, I just have to go in and update the product permalinks settings then they return (but I have no idea what’s causing it to keep happening).
Thanks
ClarkOctober 9, 2019 at 5:29 am #1030114David
StaffCustomer SupportHi there,
not something we have come across before, can safely says its not theme related.
Sounds more likely to be a server / htaccess, cache or CDN issue.
Ask your host to check the error logs to see if any problems show.Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/October 9, 2019 at 8:26 am #1030410Clark
Sure thanks, I’ll take it up with my host provider.
October 9, 2019 at 8:37 am #1030420David
StaffCustomer SupportLet us know what you find and if we can be of assistance.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/January 6, 2021 at 11:48 pm #1608938Daniele
Hi Clark,how are you?
I got the same issue. Products disappear from the store randomly…Did you solved your?
January 7, 2021 at 5:23 am #1609314David
StaffCustomer SupportHi Daniele,
you may want to raise a topic on the Woocommerce support forum, they can work through the possible issues with you. Looking at other related topics via google – the issue is generally either a. a Plugin conflict b. a Caching conflict or c. a server related issue ( your host maybe able to shed some light here ).
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/January 8, 2021 at 10:25 am #1611344Daniele
Hi David,
thanks but since the range of part that could be involved is big (as you said, plugim, cache, server, etc..) I need to understand how to replicate the issue…
And I’m getting lot of difficulty on this part, since the issue seems appearing randomly!I also tried cloning the website on a dev subdomain and there it is not happening! It seems a really difficult puzzle to solve
January 8, 2021 at 5:00 pm #1611622Leo
StaffCustomer SupportYeah issues that appear randomly are definitely tricky.
I would recommend checking with WooCommerce support to see if they can provide some insights at all.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/ -
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