[Support request] Issue with products not showing in shop Woocommerce

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Home Forums Support Issue with products not showing in shop Woocommerce

  • This topic has 7 replies, 3 voices, and was last updated 2 years ago by Leo.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1029957
    Clark

    Hello,

    I’m not sure if this is linked to GeneratePress so apologies if I am posting this in the wrong place but I thought maybe I would post just encase it is a known issue.

    I have a problem where the products disappear from my Woocommerce store approximately once a day. They just disappear from the Woocommerce shop not from the backend. To get them back, I just have to go in and update the product permalinks settings then they return (but I have no idea what’s causing it to keep happening).

    Thanks
    Clark

    #1030114
    David
    Staff
    Customer Support

    Hi there,

    not something we have come across before, can safely says its not theme related.
    Sounds more likely to be a server / htaccess, cache or CDN issue.
    Ask your host to check the error logs to see if any problems show.

    #1030410
    Clark

    Sure thanks, I’ll take it up with my host provider.

    #1030420
    David
    Staff
    Customer Support

    Let us know what you find and if we can be of assistance.

    #1608938
    Daniele

    Hi Clark,how are you?
    I got the same issue. Products disappear from the store randomly…

    Did you solved your?

    #1609314
    David
    Staff
    Customer Support

    Hi Daniele,

    you may want to raise a topic on the Woocommerce support forum, they can work through the possible issues with you. Looking at other related topics via google – the issue is generally either a. a Plugin conflict b. a Caching conflict or c. a server related issue ( your host maybe able to shed some light here ).

    #1611344
    Daniele

    Hi David,
    thanks but since the range of part that could be involved is big (as you said, plugim, cache, server, etc..) I need to understand how to replicate the issue…
    And I’m getting lot of difficulty on this part, since the issue seems appearing randomly!

    I also tried cloning the website on a dev subdomain and there it is not happening! It seems a really difficult puzzle to solve

    #1611622
    Leo
    Staff
    Customer Support

    Yeah issues that appear randomly are definitely tricky.

    I would recommend checking with WooCommerce support to see if they can provide some insights at all.

Viewing 8 posts - 1 through 8 (of 8 total)
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