[Support request] Issue with products not showing in shop Woocommerce

[Clark]

Hello,

I’m not sure if this is linked to GeneratePress so apologies if I am posting this in the wrong place but I thought maybe I would post just encase it is a known issue.

I have a problem where the products disappear from my Woocommerce store approximately once a day. They just disappear from the Woocommerce shop not from the backend. To get them back, I just have to go in and update the product permalinks settings then they return (but I have no idea what’s causing it to keep happening).

Thanks
Clark

[David]

Hi there,

not something we have come across before, can safely says its not theme related.
Sounds more likely to be a server / htaccess, cache or CDN issue.
Ask your host to check the error logs to see if any problems show.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Clark]

Sure thanks, I’ll take it up with my host provider.

[David]

Let us know what you find and if we can be of assistance.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Daniele]

Hi Clark,how are you?
I got the same issue. Products disappear from the store randomly…

Did you solved your?

[David]

Hi Daniele,

you may want to raise a topic on the Woocommerce support forum, they can work through the possible issues with you. Looking at other related topics via google – the issue is generally either a. a Plugin conflict b. a Caching conflict or c. a server related issue ( your host maybe able to shed some light here ).

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Daniele]

Hi David,
thanks but since the range of part that could be involved is big (as you said, plugim, cache, server, etc..) I need to understand how to replicate the issue…
And I’m getting lot of difficulty on this part, since the issue seems appearing randomly!

I also tried cloning the website on a dev subdomain and there it is not happening! It seems a really difficult puzzle to solve

[Leo]

Yeah issues that appear randomly are definitely tricky.

I would recommend checking with WooCommerce support to see if they can provide some insights at all.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Author]

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