[Support request] Issue with products not showing in shop Woocommerce

Home Forums Support Issue with products not showing in shop Woocommerce

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #1029957
    Clark

    Hello,

    I’m not sure if this is linked to GeneratePress so apologies if I am posting this in the wrong place but I thought maybe I would post just encase it is a known issue.

    I have a problem where the products disappear from my Woocommerce store approximately once a day. They just disappear from the Woocommerce shop not from the backend. To get them back, I just have to go in and update the product permalinks settings then they return (but I have no idea what’s causing it to keep happening).

    Thanks
    Clark

    #1030114
    David
    Staff
    Customer Support

    Hi there,

    not something we have come across before, can safely says its not theme related.
    Sounds more likely to be a server / htaccess, cache or CDN issue.
    Ask your host to check the error logs to see if any problems show.

    #1030410
    Clark

    Sure thanks, I’ll take it up with my host provider.

    #1030420
    David
    Staff
    Customer Support

    Let us know what you find and if we can be of assistance.

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.