[Resolved] Issue with iThemes Security and Generate Press

[Damien]

I just installed iThemes Security on my new website: http://www.fatherab.ie however when using either the Generate Press Theme or its Child and try to enter the ‘Customise’ option I receive a 500 error.
If I disable iThemes Security or change the Theme to a one other than Generate Press (or related) the error disappears.
I have used one of the library templates- Avery.
I have lots of sites running both (perhaps not updated recently) but this is a concern as I swear by iThemes and also Generate Press 🙂
Could you tell me if there is something I could do to resolve it as I wish to use both?

[Leo]

Hi there,

That’s strange. Can you check if the issue happens with GP Premium disalbed?

Let me know 🙂

[Damien]

Sorry for the delay in replying.
Yes Leo it works fine once the Premium is disabled.

[David]

Hi there,

can you re-enable the GPP plugin, then disable one Module at a time to see if one of them is conflicting. I would begin with the Elements modules to isolate a problem with any code you may have added to a Hook element.

[Damien]

Ok so I did as you suggested and just began with disabling all – customize works without hassle.
Then I started bringing them back one by one.
If any of the modules shown in the attached image (which are currently deactivated are activated they break the ability to customize)
http://prntscr.com/vsut8p

The screenshot shows the only conbination that allows me to customize the theme.
I am using the Library layout ‘Avery’ without any adjustments to any of its elements etc.

[Tom]

So if you activate any one of those deactivated modules, the Customizer stops working? Doesn’t matter which one?

If so, I assume there is some sort of PHP memory issue happening. What do your error_logs say?

[Damien]

My apologies for not coming back to you sooner but I only got an opportunity to do some further testing tonight.
I made a new fresh clean site installed GP and the premium and all perfect. Then installed iTheme Security and back to square one.
Enabled the debug and got an error:
Allowed memory size of 41943040 bytes exhausted….. etc. etc.
So added the following line to the config file: define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); after the debug line and hay presto all lives and works 🙂
Happy days!
Thank you for your help, great patience and direction.
Delighted to have solved this as I love and use GP for all my sites.

[Tom]

Glad you got it working! Thanks for letting us know 🙂

[Author]

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