Archived topic

issue with head on themes

7 replies · Started by Arief on March 30, 2020

Viewing posts 1–8 of 8

March 30, 2020 at 6:43 am #1219421

hi...my web works perfectly but if i open it via ipad then video thumbnail didnt show up at the bottom and it showed some white square which link to gpsites.co. If i opened it from the computer, android, everything else the issue wasnt there. How do i fix this? thx u

March 30, 2020 at 9:38 am #1219784

Hi there,

Sounds like it might be a caching issue on your iPad.

What happens if you try browser incognito mode?

Let me know :)

March 30, 2020 at 3:23 pm #1220140

I dont know what happen. white little square was gone but still no thumbnail for video. It just showed black large box without play button. But if i click the box then it showed the video. People will not realize its a video. I always run in private mode. This issue happened with ipad only (i have 2 ipad with different ios version). No problem if i used other android mobile.
could you check on my web too. there some gap between page heroes and the section block. what could caused it? thx u

March 31, 2020 at 2:43 am #1220500

Hi there,

can you remove the maintenance mode or provide a temporary login so we can see the issue ?

March 31, 2020 at 3:05 am #1220514

Sorry. I've turned off maintenance

Another problem is how exactly the heading, form and text block section work? Sometimens it showed 3 column in a pc and different in other pc. Did it suppose to be same on every pc? Did i make some mistake? Thx u

March 31, 2020 at 4:41 am #1220586

I am not experiencing the issue with the Video poster image not loading - tested this on latest iOS device. Can you confirm which iOS as i went back as iOS 10 on OSX Simulator tools.

Each of the Sections have a different class that changes their responsive behaviour - as explained here:

https://gpsites.co/head-on/working-with-head-on/

They layout should be the same across devices / browers that have the same screen size and zoom level.

March 31, 2020 at 7:19 am #1220757

sorry if i wasnt state clearly. i said video poster with ipad not with ios. iphone worked ok.
and the section problems was caused by different font's text and length. it looked different when i put larger font at >1368 px vs 1920 px width. how about the black bar between hero and my first section? is there any way i could minimize it? is it caused by the pic i use in hero?

March 31, 2020 at 9:23 am #1221064

I tested on an iPad as well and no issue.
Maybe some network caching causing an issue - Try editing the site and changing the video for a new video

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