[Support request] issue with head on themes

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #1219421
    Arief

    hi…my web works perfectly but if i open it via ipad then video thumbnail didnt show up at the bottom and it showed some white square which link to gpsites.co. If i opened it from the computer, android, everything else the issue wasnt there. How do i fix this? thx u

    #1219784
    Leo
    Staff
    Customer Support

    Hi there,

    Sounds like it might be a caching issue on your iPad.

    What happens if you try browser incognito mode?

    Let me know 🙂

    #1220140
    Arief

    I dont know what happen. white little square was gone but still no thumbnail for video. It just showed black large box without play button. But if i click the box then it showed the video. People will not realize its a video. I always run in private mode. This issue happened with ipad only (i have 2 ipad with different ios version). No problem if i used other android mobile.
    could you check on my web too. there some gap between page heroes and the section block. what could caused it? thx u

    #1220500
    David
    Staff
    Customer Support

    Hi there,

    can you remove the maintenance mode or provide a temporary login so we can see the issue ?

    #1220514
    Arief

    Sorry. I’ve turned off maintenance

    Another problem is how exactly the heading, form and text block section work? Sometimens it showed 3 column in a pc and different in other pc. Did it suppose to be same on every pc? Did i make some mistake? Thx u

    #1220586
    David
    Staff
    Customer Support

    I am not experiencing the issue with the Video poster image not loading – tested this on latest iOS device. Can you confirm which iOS as i went back as iOS 10 on OSX Simulator tools.

    Each of the Sections have a different class that changes their responsive behaviour – as explained here:

    https://gpsites.co/head-on/working-with-head-on/

    They layout should be the same across devices / browers that have the same screen size and zoom level.

    #1220757
    Arief

    sorry if i wasnt state clearly. i said video poster with ipad not with ios. iphone worked ok.
    and the section problems was caused by different font’s text and length. it looked different when i put larger font at >1368 px vs 1920 px width. how about the black bar between hero and my first section? is there any way i could minimize it? is it caused by the pic i use in hero?

    #1221064
    David
    Staff
    Customer Support

    I tested on an iPad as well and no issue.
    Maybe some network caching causing an issue – Try editing the site and changing the video for a new video

Viewing 8 posts - 1 through 8 (of 8 total)
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