[Resolved] Issue with adding Site Icon in customiser

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This topic contains 5 replies, has 2 voices, and was last updated by  David 2 weeks ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1281768

    Luke

    Trying to add a site icon (various images tried), the interface gets to the cropping phase, then simply states ‘There has been an error cropping your image.’ and you cannot proceed.

    Any ideas?

    all latest versions of plugins /GP. Cleared cache, no compression etc enabled currently (site is in dev).

    #1281929

    Luke

    anyone know something I can try here to get this working? Thanks

    #1282129

    David Customer Support

    Hi there,

    can you go to Dashboard > Tools > Site Health and check to see if there are any issues.

    If none are displayed check the Server details on the info tab to see:
    PHP version and PHP memory limit.

    Let us know

    #1283330

    Luke
    • The optional module, imagick, is not installed, or has been disabled.
    • Warning The optional module, zip, is not installed, or has been disabled.
    • Error The required module, gd, is not installed, or has been disabled.

    I’ll get our dev to take a look at those and see if that resolves the issue. Thanks for the tip. Will update shortly.

    #1283462

    Luke

    one of those missing module additions resolved it – thanks

    #1283757

    David Customer Support

    Glad to hear you got that resolved

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