[Support request] issue with adding API key & installing modules

[Aditya]

We have generate press premium registered with email id given in the private box.

I am trying to add site library to a fresh WP install (so there should not be any conflict issues) & getting this: https://tinyurl.com/23y3xs4n

Even when I tried to enter the API to get updated, same issue was there. I tried it in gap of 2-3 hours still same issue.

Can you pls let me know why is this issue? and what I can do to get the needful done & move ahead?

Thanks

[David]

Hi there,

1. Make sure you site server has no caching or Cloudflare enabled.
2. In Settings > Permalinks, make sure the structure is set to default, and click save changes to Regenerate the Permalinks which should also kickstart the REST API.

Give that a try, if the issues persist, when viewing the GeneratePress page, Right Click > Inspect the Page to open the browser developers tools, and then click the Activate Site Library. Are there any errors in the developers tools console tab ?

[Aditya]

Hi David,
Thanks for your reply.

1. I guess I am not using any caching yet
2. Its already set to default.

I have shared the website & WP dashboard SS with you in private.

I am sorry I didn’t get the other instructions you shared:
Give that a try, if the issues persist, when viewing the GeneratePress page, Right Click > Inspect the Page to open the browser developers tools, and then click the Activate Site Library. Are there any errors in the developers tools console tab ?

[David]

With #2 still click the Save Changes, what this does is regenerate the sites permalinks and kickstarts the REST API, which may just fix the issue.

Try that,

[Aditya]

still not fixed, recorded a video – shared in private.

[David]

In your video in the Settings > Permalinks, at the bottom i see this:

So there is an error with your HTTAccess rules. Can those rules be reset to default on your install ? Your host should be able to assist with that.

[Aditya]

David, namecheap’s team looked into it & now they are saying the issue is from theme’s side.

Where should I go now to get the issue resolved & focus on my actual work?

Pls support.

[David]

Can they explain why it is an issue with the Theme ?
Is it a blocked IP ?
Did they fix the HTTAccess errors ?

[Aditya]

David, issue resolved by the namecheap team.
Thank you so much 🙂

[David]

Glad to hear that! Do you know what the issue was ? It may be useful for other users

[Aditya]

Yes, sure.

Earlier there was some issue with the installation that time the website URL was kept to https://www.domain.com/

To fix the issue it was needed to reinstall the WP & at that time website URL was kept to https://domain.com/

That is what was causing some conflict.

[David]

Thanks for letting us know !

[Author]

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