Archived topic
issue with adding API key & installing modules
11 replies · Started by Aditya on August 3, 2022
We have generate press premium registered with email id given in the private box.
I am trying to add site library to a fresh WP install (so there should not be any conflict issues) & getting this: https://tinyurl.com/23y3xs4n
Even when I tried to enter the API to get updated, same issue was there. I tried it in gap of 2-3 hours still same issue.
Can you pls let me know why is this issue? and what I can do to get the needful done & move ahead?
Thanks
Hi there,
1. Make sure you site server has no caching or Cloudflare enabled.
2. In Settings > Permalinks, make sure the structure is set to default, and click save changes to Regenerate the Permalinks which should also kickstart the REST API.
Give that a try, if the issues persist, when viewing the GeneratePress page, Right Click > Inspect the Page to open the browser developers tools, and then click the Activate Site Library. Are there any errors in the developers tools console tab ?
Hi David,
Thanks for your reply.
1. I guess I am not using any caching yet
2. Its already set to default.
I have shared the website & WP dashboard SS with you in private.
I am sorry I didn't get the other instructions you shared:
Give that a try, if the issues persist, when viewing the GeneratePress page, Right Click > Inspect the Page to open the browser developers tools, and then click the Activate Site Library. Are there any errors in the developers tools console tab ?
With #2 still click the Save Changes, what this does is regenerate the sites permalinks and kickstarts the REST API, which may just fix the issue.
Try that,
still not fixed, recorded a video - shared in private.
In your video in the Settings > Permalinks, at the bottom i see this:
https://www.screencast.com/t/1HnFbaBaK
So there is an error with your HTTAccess rules. Can those rules be reset to default on your install ? Your host should be able to assist with that.
David, namecheap's team looked into it & now they are saying the issue is from theme's side.
Where should I go now to get the issue resolved & focus on my actual work?
Pls support.
Can they explain why it is an issue with the Theme ?
Is it a blocked IP ?
Did they fix the HTTAccess errors ?
David, issue resolved by the namecheap team.
Thank you so much :)
Glad to hear that! Do you know what the issue was ? It may be useful for other users
Yes, sure.
Earlier there was some issue with the installation that time the website URL was kept to https://www.domain.com/
To fix the issue it was needed to reinstall the WP & at that time website URL was kept to https://domain.com/
That is what was causing some conflict.
Thanks for letting us know !
