Issue Editing Elements - The response is not a valid JSON response

Hi there,

Is this only an issue with Elements or all pages and posts as well?

Let me know :)

Hi Leo - only with Elements. Other pages/posts have been working fine.

Are you using Cloudflare WAF? I had this issue with Cloudflare WAF blocking a specific URL path for elements. I can't recall the exact path at the moment.

Hi Brent - No, I'm not using Cloudflare WAF.

Hi Danielle,

Any chance you can start a staging site and disable all plugins except GP Premium for us to take a look?

You can use the provide info field to provide the credentials:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Thanks :)

Hey Leo - sure thing. Credentials added below.

Hi there,

if i open the developers console ( right click > inspect ) whilst editing the Element, and then update changes to see the JSON error - i can see a 403 forbidden error in the Console.

Can you check that on the live site ?

If that error is displayed there it seems like something on the server is blocking that request.

I see that on the live site as well. How do I fix it?

Probably best to ask your Host, share them the console error and they can look to see why the REST API would be being blocked.

I just installed wordpress with a basic install, no custom themes or plugins and received the same error. This fortunately has nothing to do with the GeneratePress theme 😉 .

Issue: Update from Webhost - "We installed a ModSecurity module for increasing the security of our servers. Its activity may cause such issues from time to time, when requests sent to the server match with mod_sec rules."

Resolution: Webhost whitelisted the Modsecurity rule. That worked for me straightaway.

Hope it helps.

Thanks for sharing your solution!