Archived topic
Instead of Renewal I have Purchased new Licence key?
2 replies · Started by Kenneth on May 14, 2021
Dear Team
I received an email couple of days ago stating my premium will expire in two weeks. I went to the GeneratePress account and purchases the premium for $44. Because I did not find the renew option.
Later I realized I should have used the link in the email which should have cost me $27.47
I am also not able to see the status of the premium expiry date after purchase from the generatepress.com site. Maybe I am missing something.
Also, I am a bit confused about whether I got a new key or an existing one that got renewed. I just want to renew only.
Kindly help to clarify and refund the difference.
Thanks & Regards
Kenneth
Hi there,
i will pass this onto our accounts who can clear this up and refund you if necessary for the overspend.
Hi there,
It looks like you purchased a new license instead of renewing your existing license.
The easiest way to go about this so you don't have multiple keys associated with your account is to refund the new license purchase (which I just refunded.) and have you renew your existing license key.
You can use these instructions to renew: https://docs.generatepress.com/article/renewing-license-keys/
Let me know if you run into any issues,
