[Resolved] Installation of premium failing

[Karen]

Hi

I have just purchase the Premium version and have followed your instructions on video to install however the install fails. I get this message:

Installing Plugin from uploaded file: generatepress.1.3.48.zip
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin install failed.
Return to Plugin Installer

Can you please advise urgently as I was planning to build most of my site today.

Also my account says I have no purchase history! I haven’t received a license key. I have downloaded the zip file though and have a paypal email receipt.

Many thanks for your help.

Kind regards
Karen
karen@blocksdesign.co.uk

[Leo]

Hi Karen,

Looks like you installed the theme as the premium plugin.

Follow these instructions here to install theme and plugin:

Theme: https://docs.generatepress.com/article/installing-generatepress/

Plugin: https://docs.generatepress.com/article/installing-gp-premium/

[Karen]

Hi Leo

ah ok. I already have free gp theme installed.

On my account it says i have not made any purchases so I can’t follow the video to install the plugin. However I purchased this morning and have a paypal receipt for 39.95 to edge22 studios. Transaction id 4T752118U68907038 11th july 9.16 uk time.

How do I proceed?

thanks
Karen

[Leo]

That’s weird I’ll ask Tom to check right away 🙂

[Karen]

Thanks Leo ☺
Karen

[Tom]

Hi Karen,

Can you check now?

Thanks!

[Karen]

Hi Tom

Yes that’s showing my purchase now thanks. I’ve downloaded installed and activated. Now to play…

Many thanks for your help.
Karen

[Christian Berghoff]

…solved. Cheers!

[Tom]

Awesome! 🙂

[Author]

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