[Support request] Installation Frustration!!!

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This topic contains 3 replies, has 2 voices, and was last updated by  David 2 months, 1 week ago.

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  • #1201856

    Rochelle

    I’ve just purchased a premium subscription & am already frustrated because, not only can I not install anything, but your help is just as frustrating.

    I don’t have time to search through your forum for help. I would like to rather talk to a human for assistance.

    I clicked on the install button & am told that I must log in to my WordPress dashboard. Where is this???

    Then I clicked on the download button which downloads loads of files. What must I do with these??? Where’s the .exe files???

    I’m blond & don’t have time to research how to make something work which I have just purchased because I’ve been told it is so easy.

    I would appreciate some urgent assistance, please.

    #1201896

    David Customer Support

    Hi there,

    GeneratePress and GeneratePress premium are software that needs to be installed into WordPress.
    Do you have a hosted WordPress website ?

    #1202217

    Rochelle

    Hi David,

    I don’t have a WordPress website. I was under the impression that GeneratePress was a way to install a WordPress website.

    I have been trying to download WordPress but without success.

    Are you able to assist?

    #1204619

    David Customer Support

    WordPress is not something i would recommend installing yourself as it requires a Hosted server to operate. I would recommend a Managed WordPress solution from a good hosting company like Siteground

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