[Resolved] Inconsistent recaptcha response

Home Forums Support [Resolved] Inconsistent recaptcha response

Home Forums Support Inconsistent recaptcha response

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  • #2200395
    William

    I have two websites using generatepress themes. Both sites have identical plugins. I am using WPForms Lite to make a contact us page on each site. I have double checked and it seems like all settings are identical. On one site I am using recaptcha v2 with a checkmark and the other is invisible. This is the only way I could get recaptcha to work on the second site (and it really doesnt work correctly either). I want to rule out the theme and would ask if someone could take a quick look and perhaps spot the problem.

    On this first site, recaptcha works as designed:

    https://crunchopedia.com/contact

    On this second site, you have to hit submit twice to get the form to work:

    https://webhostconnect.com/contact

    Any insights into how to troubleshoot this is very much appreciated.

    Bill

    #2200426
    David
    Staff
    Customer Support

    Hi there,

    there isn’t anything in the Theme that would interfere with that. GP doesn’t load recaptcha.
    I had a look at the developers console, and theres no errors before or after any form submits.

    I do see the identical recaptcha JS being loaded twice. Once in the <head> of the site and then within the form html – which is a bit odd, if it was anything else other then recaptcha i would say that could be a problem, and it may be worth investigating whats loading it in the head. But recaptcha is weird, apparently it gets loaded many times and thats normal…

    First i would Check for plugin conflicts by temporarily disabling other plugins.
    Then check with WP Forms to see if they have experienced of this issue.

    #2200516
    William

    Thank you for looking at this David.

    You were right, it was actually a litespeed cache plugin that was loading the JavaScript a second time. I checked the settings between the two sides and turned off JavaScript combine and that did the trick.

    Thanks again,

    Bill

    #2200522
    David
    Staff
    Customer Support

    Awesome – glad to be of help.

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