Incompatibility with the latest WP update

Hi there,

I don't believe this is a GP or GB issue - we haven't received other reports on this either.

What CSS are you referring to?

Can you link us to the page in question with all plugins disabled except GP Premium and GenerateBlocks?

Let me know :)

Thank you for the reply. Is there a way I could send you screenshots because it's on the backend only. This problem started when I updated WP (two days ago). And i have only some server related plugins installed.

Hi there,

Which CSS isn't working, exactly? We're aware of some of the Customizer colors (content text color, heading text colors) not working in the tablet/mobile preview, but that's it.

Let us know :)

Hi Tom!

first thank you for super good GP theme and Blocks too. Unfortunately I am not an IT guru, just a normal fitness trainer. I have uploaded some screen shots to my website. U can check them there OR if there is a way to e-mail u screenshots i would be super happy to do so. Thank you.

https://abikogym.tempurl.host/problem/WP-screen001.png
https://abikogym.tempurl.host/problem/WP-screen002.png
https://abikogym.tempurl.host/problem/WP-screen003.png

Btw, these are screen shots for the backend for mobile and tablet view. On frontend it works fine. This problem started after upgarding to latest WP ver two days ago. No problem with PC view (backend).

Very strange, is there any way you can share temporary admin login details in the Private Information box so I can take a closer look?

Let me know :)

Hi Tom!

thank you for the reply. yes, i think i can make an account for you.
But how do i send u login info and i will need an e-mail address too to make an account for you.

Sincerely
Heiki

Hi there,

you can use:

support at generatepress.com

Hi! I just created an ADMIN account on my TEST server. You can play around there.

My site's name is 北欧ジム 我孫子店.

If u want i can go back to earlier WP version which didn't have that problem. When ever u update WP to the latest ver, then CSS is not loading for mobile and tablet view.

thank you for your time

Hi there,

I took a look around but was unable to find anything specific. Is there a specific page or post I should be looking at? Which CSS is missing?

Thanks!

i have uploaded three files for u to check

https://abikogymbu2.tempurl.host/problem/WP-screen001.png
https://abikogymbu2.tempurl.host/problem/WP-screen002.png
https://abikogymbu2.tempurl.host/problem/WP-screen003.png

If you are on the frontend then there is no visible problem. please enter backend of any page and try to PREVIEW it using mobile or tablet view - no CSS loaded. Desktop view and frontend for all pages work FINE.

This problem started after i had updated WP to it's latest ver, with previous ver there is not PROBLEM at all.

If it's still difficult to understand me, I can make a video to show what i mean.

Always thank you for your time.

Hi there,

It's hard to know for sure as I don't know what pages those are by their screenshots, but here's what I'm seeing on your About page: https://www.screencast.com/t/TAgHyexopN

Can you confirm that you're seeing something different on that page doing the same thing I do in the video?

Been looking into this more. Are you using Firefox by chance? If so, I believe it's this bug: https://github.com/WordPress/gutenberg/issues/37961

Can you try with a different browser?

Hi Tom!
I was using FireFox and when switched to Safari and Chrome then no PROBLEM. Thank you for helping me to solve this issue. Super happy to have chosen GP.

Once more thank you.

Good to know - thank you! We will be releasing an update for this next week so you can continue to use Firefox.

Sorry for the inconvenience!