[Resolved] Impossible change global colors

Home Forums Support [Resolved] Impossible change global colors

Home Forums Support Impossible change global colors

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #2387233
    Daniele

    Hello, there is a problem in the customizer.

    Please see the screenshot:

    https://imgur.com/a/25rZNGl

    The color picker panel in popping out of the screen, and it’s impossibile to change colors

    #2387453
    David
    Staff
    Customer Support

    Hi there,

    which device or browser are you using ?

    #2387477
    Daniele

    I’m using asus N552VW (4k monitor) with chrome browser

    #2387589
    David
    Staff
    Customer Support

    Can you check for plugin conflicts – by temporarily disabling all other plugins aside from GP Premium and GenerateBlocks.

    #2391939
    Daniele

    Yes, probably was a cache issue,

    thanks

    #2392608
    David
    Staff
    Customer Support

    Glad to hear its working now!!

    #2416137
    Markus

    For me it was the Gutenberg plugin that caused this problem.
    Maybe this can help other people with this problem.

    #2416241
    David
    Staff
    Customer Support

    Hi Markus,

    thanks for the feedback.
    As a general rule – never install the Gutenberg plugin on any site other then one built for testing broken things 🙂

    #2417818
    Markus

    Hm, yesterday the problem was solved after I disabled the Gutenberg plugin (a few times), but today the problem is back again. I disabled ALL plugins, disabled my child theme and use the main GP-theme. I tried several browsers, without extensions, cleaned caches, restarted, disabled other apps on my computer and restarted my computer, but the problem is still there.
    I am on a Mac with Catalina though. Could that be an issue?
    I’ve found an error in the console of the browser. See screenshot: https://www.dropbox.com/s/lih2n5fl8sb84zo/screenshot%20console.png
    Does that error mean anything to you?

    #2417923
    David
    Staff
    Customer Support

    Are you on the latest versions of the GP Theme and GPP plugin ?

    #2417931
    Markus

    GP Theme 3.2.2
    GPP 2.2.1 (disabled)
    GB 1.6.0 (disabled)
    GBP 1.4.0 (disabled)

    #2418046
    David
    Staff
    Customer Support

    Odd… i can’t see the Operating System would be an issue, although that would possibly mean an old version of browser.

    Would you be able to provide us a temporary Admin Login to the site ?
    If so, you can raise a new topic where you will have access to the Private Information field to share the login details.

    #2418314
    Markus

    OK, I wil do that. Thanks so far.

    #2418375
    David
    Staff
    Customer Support

    Thank you – ill look out for it!

Viewing 14 posts - 1 through 14 (of 14 total)
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