Archived topic
Imported site but no data and image only another blank page
14 replies · Started by Babak on January 20, 2022
I imported the real estate site and chose
Import Theme Options
Import Demo Content
but after import just got a blank site!
Is this the premium support generatepress is talking about?
Just an empty forum???
Hi there,
This issue is likely related to the other issue you've posted here.
https://generatepress.com/forums/topic/just-purchase-the-theme-and-i-am-receiving-403-forbidden-error-while-activating
Let's try solving this one first as Site Library requires your WordPress site to communicate with our servers so it can get a copy of the pre-built site templates. :D
The forum's quite filled w/ knowledge actually. I did a quick search and I've already found something related w/ this one. You can try this - https://generatepress.com/forums/topic/working-with-site-library-in-localhost/
I did not find anything related to my issue. BTW with premium support you mean the customer has to read the whole forum and spend hours fixing a bug?
I did not find anything related to my issue. BTW with premium support you mean the customer has to read the whole forum and spend hours fixing a bug?
Not necessarily. We only point to a specific topics from the past if we see that it may be helpful. If the user doesn't find it helpful, then we continue w/ the investigation with the specific site.
Else, we usually ask for clues by asking for error logs or asking for login credentials so we can take a look at a customer's site to see any potential issues.
For this case specifically:
This one is quite tricky to deal with because we can't login to your site to completely know what the issue is.
We also don't know if your specific WAMP installation is outdated, or had a history of config modification.
That's why, on your other topic, I asked some details to get some clues about your WAMP installation. :D
We understand that this can be frustrating. Please bear with us. :)
This is frustrating, your forum is not helping, my wamp installation is new and I have no idea where to find it's error log.
what's next?
This is the only log with anything in it
Next thing we can do is to verify if your local server installation can communicate with generatepress.com(162.159.135.42) using cURL.
You may have to enable cURL on WAMP.
Tip: You may want to consider using XAMMP over WAMP.
GP's lead dev and owner, Tom, uses XAMMP for is local development environment. Perhaps he can share his settings w/ you so things can go smoothly. :D
Any "how to" activate curl on wamp?
You can try this article's suggestion - there's a brief guide for WAMP on Enable cURL in WAMP section. :)
https://stackhowto.com/how-to-enable-curl-in-php-wamp-xampp-and-ubuntu/
This is my php.ini but no curl in it
This is my current version php ini and curl is activated but still the same error
OK the problem is php version 7.4.26
I changed it 7.3.33 and it worked
No XAMMP needed
You can try doing a cURL test using PHP snippet on your WordPress site.
You can also try it on a command prompt like this - https://share.getcloudapp.com/GGuEWkeo
Our goal here it to check if you get 200 or 403.
200 means there's connection, 403 means your IP is being blocked.
If you also get 403 here, can you provide your IP address? So Tom can check if it's being blocked.
OK the problem is php version 7.4.26
I changed it 7.3.33 and it worked
No XAMMP needed
Nice one! Good catch. Thanks for letting us know.
The catch is that in wamp, extension=php_curl.dll is not included in php.ini in PHP version 7.4.26 so any change to a lower or higher version will solve the problem
ah that made sense. That's why you weren't able to see it. It wasn't there.
Glad you found a working solution. Thanks for sharing. :)