- This topic has 17 replies, 3 voices, and was last updated 3 years, 3 months ago by
.
-
Posts
-
I’m trying to import the ‘Emerald’ theme after setting up and integrating GeneratePress, and the process stalls on the “Importing Content” step for several hours. I have all the required plugins installed and activated. I’m setting up a new site, so there is nothing but default content on my site at the moment. I tested importing the ‘Scribe’ theme, and that worked without issue.
Customer Support
Hi Cory,
I just tried to import the Emerald template on my fresh install without any issues.
Any chance you can provide a staging site for us to test?
Usually if there is an issue then it would happen to all templates and not just some templates.
Thanks.
Any guidance on how to provide a staging site?
Doesn’t matter if it’s a staging site or new site – just something we can test and see the issue 🙂
https://pharmafreehairgrowth.com/ is the site
Can you provide the backend access using the private info field?
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-informationSure thing
The login info does not work for me.
Can you confirm?
Sorry, please try with this
Can you please disable all plugins for me to test? I cannot do that for you.
Please start a staging site if this is a live site with traffic.
Thanks!
Ok, I’ve disabled plugins and created staging site using WP Staging – https://pharmafreehairgrowth.com/pharma-free-hair/
Customer Support
Hi Cory,
When trying to import the template, it shows a 500 error.
https://docs.generatepress.com/article/error-codes-importing/#server-error-500Can you contact your host to match the server’s settings with the lowest GP requirement?
Let me know!
Will do, Ying. Is there a link listing these GP requirements?
The documentation link Ying provided should have the info – am I missing something here?
You’re right, I see the server settings. Will confirm my settings and come back if still having issues, thanks all
- You must be logged in to reply to this topic.
