[Support request] Images on homepage not showing up on mobile device

[ssc2019]

Hi there

I made a lot of changes to my images on my site today and some have completely disappeared from my homepage when I load it on my mobile phone. When I am in Appearance > Customize in WordPress, they appear to be there when I switch to the mobile view, however when I load my website on my actual phone they do not appear.

The “recent posts” blog post images are fine and show up okay. It is the images in the next couple of sections that don’t show up, only the text on my mobile.

Thank you!

[Fernando]

Hi there,

To have a better understanding of the issue, may you kindly provide the link to the page where this issue is evident?

You may use the private information field if you prefer: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Hope to hear from you soon. 🙂

[ssc2019]

Yes of course, here it is.

[Fernando]

To confirm, are you referring to this?: https://share.getcloudapp.com/jkuvwlx2

If so, the images aren’t appearing on Desktop as well. The image files seem to be missing: https://share.getcloudapp.com/L1uRj7qx

For instance, one image block is supposed to grab the image from this URL: https://simplysmartcents.com/wp-content/uploads/2022/02/11-900×600.png, but it’s not there.

Can you try re uploading the images in your media library then re-add the images to the Image Blocks?

Kindly let us know how it goes. 🙂

[ssc2019]

Thanks so much, I have reuploaded the photos and all is working properly 🙂

[Fernando]

You’re welcome! Glad they’re working as expected now! Feel free to reach out anytime you’ll need assistance with anything else. 🙂

[Author]

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