[Support request] Images not loading

[Mallory]

Hi, recently overhauled my site with “Dispatch”. I’m finding that images are not loading, mainly with mobile, sometimes with desktop. Sometimes they will load if I refresh the page. Using Thrive Architect for most stuff, and images will disappear once I enter editing mode. Not sure if there’s a plug-in conflict or what else I’m doing wrong.

[Leo]

Hi there,

I’m seeing a URL with the login info you’ve provided.

If the content is added with Thrive, can you check with their support team first?

Let me know 🙂

[Mallory]

Sorry, the site is https://cbdhandle.com

[Elvin]

Hi Mallory,

As Leo mentioned, this is an issue with Thrive Architect and its better to ask their support regarding this matter.

To add, Thrive Architect works best with Thrive’s themes (Legacy themes or Shapeshift a.k.a. Thrive Theme Builder).

While its possible for TA to work with non-thrive themes, things like this do happen from time to time.

[Author]

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