[Support request] I missing my footer

[Jenny]

Hello together,

can you help me? I am actually missing my footer 🙈.
And I have no Idea why…

https://ibb.co/0ZnRrGZ
https://ibb.co/MV34str

Can you have a look and help me if you can?
Jenny

[Leo]

Hi there,

You have this CSS added that’s hiding the footer:

.site-footer {
    display: none;
}

[Jenny]

Dear Leo –

I searched in my Custom CSS in the Backend and in my Style CSS.
But nowhere is code added like this.

I wonder because I would never set such a code.

Is it possible, that it is from The template?

[Jenny]

Hi again Leo,

the Hook I’m using to display a footer on all the pages isn’t displayed on the homepage of this website (only there). I also don’t see it in the backend of the page within the Active elements section. The Hook is set to be displayed everywhere (see screenshots from the initial request) and as I wrote before, no extra CSS code had been added that refers to the display of the footer Hook. To test this, I also

– set the display rule of the existing Hook to Frontpage only,
– created a new Hook for the Front page only, and
– disabled all plugins/themes to see if maybe another plugin/theme is interacting (and it’s GP Premium that’s prohibiting the Footer there) -> see Health Check & Troubleshooting plugin.

I also provided temp credentials so you’re able to have a closer look at this. Please let me know if you require additional information or if I could test something else.

Thanks a lot in advance!

[Ying]

Hi there,

I can see the site footer on your homepage in Germany, it uses the Footer DE hook.

Am I missing anything?

[Author]

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