[Support request] I just can’t get elements to display correctly

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  • This topic has 19 replies, 3 voices, and was last updated 1 month ago by Leo.
Viewing 15 posts - 1 through 15 (of 20 total)
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  • #1419235
    Daniel

    Hi, I’ve been messing around with blocks for the past two days and I just can’t get it to work or display as it displays in the back-end. Blocks will also often bug out the whole preview while switching between html and visual view (it’s just duplicating the code sometimes and messing things up), so I had to constantly roll back. To begin with I downloaded the Catalyst layout to see how this theme works. I have experience with WP and did design many websites in other visual plugins before so I have a general idea of this environment.

    Here are examples of how it displays for me:

    This is how it looks in back-end editor.

    This is front end.

    And this is same page with customizer open.

    Customizer folded.

    I even tried removing all Additional CSS in the customizer and doesn’t make a difference.
    All in all only theme content works properly. I bought the premium too.

    Thank you for your answer,
    Daniel

    #1419311
    Daniel

    Just tried a brand new page and results are the same. Looks good in back-end, but front-end is totally copped up and as soon as I enter custumize it displays as it should.

    #1419314
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can link us to the site in question?

    You can edit the original topic and use the private URL field.

    Sounds like there could be a plugin conflict so try disabling all plugins except GP Premium.

    Let me know 🙂

    #1419344
    Daniel

    Hi, I’m currently using a test domain here: https://aj-graphicdesign.com.
    Very strange but I disabled all plugins which I only have 6 and when I enabled them back the site was displaying blocks correctly.

    Another thing just to add to the same post is the button I’m trying to add to the front banner. I copied the html code but it just doesn’t display it on the banner correctly.

    #1419347
    Leo
    Staff
    Customer Support

    That link has maintenance mode turned on.

    Can you turn it off for now?

    #1419349
    Hugo

    Daniel that’s exactly the same problem I have with my website. Looks incredible on the preview page and then all wrong on the live website.

    #1419350
    Daniel

    Sorry I think it enabled the maintenance after plugin re-activation. I edited the message above.

    #1419353
    Daniel

    Hugo, try disabling all plugins and activating them again one by one and refresh the page to see if any of them messes up the code. I think in my case it was something with CSS/JS minifying but it was in cache or something.

    #1419358
    Leo
    Staff
    Customer Support

    Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

    Let me know 🙂

    #1419361
    Hugo

    I will try that. I disabled WP Rocket but that didn’t seem to help.

    #1419362
    Daniel

    I already did that Leo and it seems to be working properly now, but I still can’t place a button on my head banner. That wasn’t working even with plugins disabled.

    #1419364
    Hugo

    Leo all good here. I just need to activate my plugins one by one and find out what is the problem.

    Cheers Daniel. I hope you fixe yours.

    #1419365
    Leo
    Staff
    Customer Support
    #1419370
    Daniel

    Yes Leo, this is the button. I generated the code in the block editor/page builder and copied the html in header Elements section.

    No problem Hugo, glad you could solve it.

    #1419372
    Leo
    Staff
    Customer Support

    I generated the code in the block editor/page builder and copied the html in header Elements section.

    That won’t work unfortunately.

    What you could do is to create the whole page hero part with GB as the first section in the content, then create a page hero to merge only:
    https://docs.generatepress.com/article/transparent-header-and-navigation/

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