[Support request] I delete Mobile Menu Label. Still, Menu text is there.

Home Forums Support [Support request] I delete Mobile Menu Label. Still, Menu text is there.

Home Forums Support I delete Mobile Menu Label. Still, Menu text is there.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #1572111
    Bogdan

    I delete the text Mobile Menu Label. Looks ok in admin. Public: the text Menu is next to the icon.
    I would like to have no text there, only the icon. Thank you.

    #1572119
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can link us to the site in question?

    You can use the private information field.

    Let me know 🙂

    #1573188
    Bogdan

    🥱ooops! Sorry.
    https://www.sibotherm.com/
    Thx, again.

    #1573356
    Ying
    Staff
    Customer Support

    When something works in admin but not on live site, it’s likely a caching issue.

    Have you tried clearing and disabling the cache plugin first?
    https://www.screencast.com/t/MohSL0a7

    Let me know 🙂

    #1573453
    Bogdan

    It doesn’t work in admin, I can see now. In admin I can see only the icon, even if i want to write a text.
    I’ve made everything that checklist include.
    Thank you.

    #1573458
    Leo
    Staff
    Customer Support

    Looks like something is still cached in your site.

    Can you disable all plugins except GP Premium and provide the dashboard access for me to take a look?

    #1573866
    Bogdan

    Ok.

    #1574135
    David
    Staff
    Customer Support

    Hi there,

    your site is behind a Sucurri firewall with IP blocking. Any chance you can temporarily disable that so we can get to the dashboard.

    #1574197
    Bogdan

    Sorry. It is ok now. I was disabling Sucuri, but forgot to click “save”.

    #1574264
    David
    Staff
    Customer Support

    Can you check the site now ? I just checked and i cannot see the label.
    To be 100% sure I went into the Customizer – added a Menu label and published it. it displayed. Then Deleted the menu label and published it again. And its gone.

    Definitely sounds like a page caching issue, which could be device, router, ISP or server related.

    #1574475
    Bogdan

    Ok. Thank you. It’s ok public, on all my devices.
    Still, I have that editing issue on admin. I will try to get rid of that caching issue.
    Many, many thx.

    #1574519
    David
    Staff
    Customer Support
Viewing 12 posts - 1 through 12 (of 12 total)
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