[Support request] I can’t import from the library

[Jorge]

Hi! How are you?

I have been having trouble importing the demos for days. Every time I try to import, I always get a Server Error 500

Normally when it happens to me I check that my server has all the options that are mentioned here, https://docs.generatepress.com/article/error-codes-importing/
But for two weeks, I can’t do a correct import.
Can you help me? Thank you

[Tom]

Hi there,

Can you check your error_log file for any recent errors? A 500 error should output something with some details they may give us a clue.

Let us know 🙂

[Jorge]

Hi Tom! How are you?

What could I do to solve this problem?

Thanks

[Tom]

Strange, not sure any of those are relevant. What site are you importing?

Can you try the Further Debugging instructions here?: https://docs.generatepress.com/article/error-codes-importing/#further-debugging

Any different logs in the debug file?

[Jorge]

Hi tom,

Strange, not sure any of those are relevant. What site are you importing?

I have successfully imported DEV, MASON, LANDING, AVERY.
I’m doing more tests. But for now is what I have managed to install

[Tom]

Ah, so some sites are importing fine? If so, which sites are not importing?

Can you make sure all plugins (maintenance mode) are deactivated during the import?

[Author]

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