[Support request] I can’t access my legacy hooks

[Cynthia]

I can’t access my legacy hooks.

I updated GP Premium to Version 1.11.1 and still can’t access on this site: (shared in field)

Whenever I click on Legacy Hooks or Legacy Page Headers – I am only prompted to create a new element.

I need to disable my old Legacy Hook because I am trying to create a new one.

[Cynthia]

I actually found my Legacy Hook – it was in the trash, so I restored it, I removed all the coding and then re-deleted it, then emptied trash but IT’S STILL SHOWING ON MY WEBSITE. Yikes.

[Leo]

Hi there,

Sounds like it could be a caching issue if the hook element is already trashed.

Is this what you are talking about?
https://www.screencast.com/t/HIF53YuU3

[Cynthia]

Yes – I am talking about the above header bar…….I already permanently deleted the hook and it is still showing on the website.

I cleaned the browser cache and the website cache. Still showing.

What could it be?

[Leo]

The element has changed since I took a screenshot last time:
https://www.screencast.com/t/eJPrjBzd30cg

Is that not supposed to be there either?

[Author]

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