[Support request] I cannot access Customizing site identity in Generate press

[John]

Hi

I have checked all of the plugins and deactivated along with clearing browser and having latest updates installed.

The only thing I can see in customizing area is the “Widgets” tab

I am hosting on Cloudways and this is a cloned site and both are having the same issues.

It is a frustrating issue that I cannot solve so can you please take a lok at the setup from your end. I will send login details

Let me know what you can do please

John

[Leo]

Hi there,

We have not had other reports on this.

Can you activate a Twenty series WP default theme to test if the same thing happens there?

I see the username and password but no URL by the way.

[John]

Hi Leo

I have already tried it with the Twenty series WP and the same problem

Url is : https://wordpress-810145-2784141.cloudwaysapps.com/wp-admin/customize.php?return=%2Fwp-admin%2F

[Leo]

I have already tried it with the Twenty series WP and the same problem

That means it’s not a theme problem.

In this case, I would recommend checking with the Cloudways support team and showing them the issue in a Twenty series WP theme.

[Author]

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