[Resolved] I can not update the GP premium

Home Forums Support [Resolved] I can not update the GP premium

Home Forums Support I can not update the GP premium

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #182739
    Jorge

    error when I try to update to version 1.2.81.

    An error occurred while updating Premium GP: It has not been possible to create the directory gp-premium / addons / generate-sections / functions / wpalchemy / css

    #182779
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    This can happen when your server isn’t playing nice with the update process because of the length of the update token.

    You can manually update: https://generatepress.com/knowledgebase/updating-add-ons/#manual-update

    Let me know if you need more info πŸ™‚

    #182870
    Jorge

    I also think the problem is the server, but i do not know why. I work in local home with wamp server for windows. Can it be a problem php upgrade?

    I have read as manually update but there is something i do not understand: Deactivate and delete the current copy from your WordPress site. You mean to disable and delete only the wp-premium plugin?

    thanks and sorry for my bad english!

    #182927
    Tom
    Lead Developer
    Lead Developer

    I’m not sure what the specific issue is I’m afraid, I think it might have something to do with having too many folders resulting in a long path of folders to update. I’m working on reducing the amount of folders, but compared to some plugins there really isn’t that many.

    That correct, delete GP Premium and upload the fresh version. This is what the automatic update process does πŸ™‚

    #183151
    Jorge

    Ok, all right. Now I have the latest version. Thank you very much.

    Can I use this post to new doubts?

    #183217
    Tom
    Lead Developer
    Lead Developer

    You’re welcome.

    Not too sure what you mean?

    #183307
    Jorge

    I wanted to say:
    If I need help, I can write here, or I have to open a new topic?

    #183318
    Tom
    Lead Developer
    Lead Developer

    Ah! It would be best to start a new topic for each question – easier to answer/find later πŸ™‚

    #449467
    Silvio van de ven

    I have the same problem with the last update of plugin GP Premium. I have now version 1.2.92 but when i wont to upsate i get an error.

    Updadte failed: Unauthorized

    But i have the right license code.

    What can this be.

    Kind regards

    #449483
    Leo
    Staff
    Customer Support
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