- This topic has 7 replies, 2 voices, and was last updated 1 year, 8 months ago by
.
-
Posts
-
I am trying to install my GP Premium key in Generate Press in WordPress so that I can receive updates and the activate button turns to a black dot that just spins. I cannot activate any of the sections of GP. Help!!
Customer Support
Hi Angela,
Even without the license key, GP premium plugin should still work, and you should still be able to activate GP Premium modules.
Can you make sure GP premium plugin is installed correctly and activated following this guide?
https://docs.generatepress.com/article/installing-gp-premium/To receive automatic updates, here’s the guide:
https://docs.generatepress.com/article/updating-gp-premium/If you run into any issue on activate the license key, check if it’s one of the scenarios mentioned here:
https://docs.generatepress.com/article/updating-issues/Let me know!
It is installed and activated correctly per the guide. I can not activate any modules or install the key. The activate button just turns to a black dot that just keeps spinning but even after waiting 30 min it is still spinning. All the modules do the same thing. I have never had this problem with GP on any of my other websites. I can’t start building my website without being able to activate the modules at least.
Hum….can you provide the admin login using the private info field so we can take a look at the backend?
It is below. Don’t know if you got it or not as I only wrote it in below and submitted.
Can you share the link to your site along with the login details?
Sorry about that.
No worries 🙂
It seems an issue with the permalinks.
I went to settings > permalinks, re-saved the settings, now it works 🙂
Let me know!
- You must be logged in to reply to this topic.