- This topic has 13 replies, 4 voices, and was last updated 5 days, 22 hours ago by David.
May 14, 2022 at 5:46 am #2219303Anwar
Hi, I have found out that my licence had expired I thought it might be the problem, I have updated my licenses but still I can not edit buttons and also the elements can be updated I do not know the reason please help me… I think maybe its a bug
this but link can not be edited
Help please I am using generate press premium and generate blocks.May 14, 2022 at 8:10 am #2219569DavidStaffCustomer SupportMay 14, 2022 at 8:12 am #2219571Anwar
who changing url structure will cause lots of problems sir, its huge ask then? is there any other way…May 14, 2022 at 8:21 am #2219577DavidStaffCustomer SupportMay 14, 2022 at 8:46 am #2219592Anwar
I have tried another element it also does not save, and also the buttons I have tried for different posts can also not be edited…May 14, 2022 at 7:35 pm #2219826LeoStaffCustomer Support
So posts and pages are also having problems?
If so that’s likely not a GP issue – you can try activating a Twenty series default theme to test.
I would recommend trying #1 here:
https://docs.generatepress.com/article/debugging-tips/May 16, 2022 at 1:51 am #2220832Anwar
I have tried everything. I also contacted my host it turned out cloudflare was blocking the element update due to the presence of an injection of DMCA to display its budge. Now the element is solved.
When your theme generate blocks plus the GP premium request some stuff does it have an IP address that maybe I can white list it…May 16, 2022 at 7:36 am #2221103DavidStaffCustomer SupportMay 16, 2022 at 7:57 am #2221332Anwar
I have tried that in cloudflare and it has not worked. Please provide your IP address for the main domain, for library sites and also generate blocks ips if you won’t mind. Nothing is going on unless I fix this, so please help me as soon as possible…May 16, 2022 at 7:50 pm #2221870TomLead DeveloperLead Developer
You can find the IPs of all of our domains here: https://www.site24x7.com/find-ip-address-of-web-site.html
generatepress.com generateblocks.com gpsites.co library.generateblocks.com
Hope this helps!May 17, 2022 at 8:05 am #2222707Anwar
I have tried everything but still, I cannot edit my buttons I have even changed my theme and I have also replaced the parent theme with a child theme but still, the problem stands. I have tried with other buttons they work well. does this mean I should delete generateblocks.
I just love the plugin I deactivated it many times but still, I can not edit generatebocloks buttons. I think maybe its a bug because the link can even be tapped for changing.
I don’t like it when a plugin’s course is frustrating. I have invested in generatepress premium and I love it so much. Nevertheless, I do not use any page builder. Do something, please.
I use Cloudflare premium they checked, my host also did their part. It is evident that the plugin is the one with problems. Do something please.May 17, 2022 at 7:23 pm #2223159TomLead DeveloperLead Developer
It’s not a bug in the plugin or theme or more people would be experiencing it.
That being said, we should be able to find the issue.
Can you turn on debugging?: https://wordpress.org/support/article/debugging-in-wordpress/
define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );
Then try saving again to make the error happen.
Now go to the
wp-contentfolder on your server and open the
What are the latest couple of log entries?May 18, 2022 at 5:44 am #2223564Anwar
If i delete the plugin and re-install it again will it delete its data, for instance, I am using generateblockks in different areas of the site? Will this mean I will have to redesign the site again…?May 18, 2022 at 8:04 am #2223862DavidStaffCustomer Support
All of your content, styles and the plugin settings are saved in your database, so deleting the plugin won’t affect that.
But… are you able to try what Tom suggests ? As that will help pinpoint the issue whereas re-installing a plugin may not.
- You must be logged in to reply to this topic.