[Support request] html changes not saving

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  • #329222
    Joslyn

    Hi Tom,

    When I make changes to a page in the html code and save it, then refresh the page – the changes I’ve made are no longer there in the code. It’s only for adding non-breaking spaces and new paragraphs that I’ve had this problem with (so far). I have to make the changes, update it and it will be ok. But if I go to make another change the previous changes have disappeared.

    I’m also trying to keep the checks and following words together on our front pages so that it appears correctly on mobiles/tablets. (www.wasealers.com.au). I’ve tried adding   between the check and the word(s) but this doesn’t seem to work. Any ideas how I can get this to work?

    Thanks.

    #329355
    Leo
    Staff
    Customer Support

    Hi there,

    For the HTML not saving problem, are you using the visual editor or text editor?

    Hard for us to tell what’s going on as we can’t see the backend. Can you try #1 on this page?
    https://docs.generatepress.com/article/debugging-tips/

    For the check list on mobile, I would recommend creating a separate section for specifically for mobile, then hide the desktop section on mobile and mobile section on desktop.

    You can use these three built in classes: hide-on-mobile hide-on-tablet hide-on-desktop in Section Settings Custom Classes: https://docs.generatepress.com/article/sections-overview/#opening-the-section-settings

    Let me know.

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